How to open a service center for repairing household appliances. How to open a computer service: a company for repairing computers, laptops, smartphones

Service center- an organization that repairs various equipment. You just need to decide what you will repair. Opening your own business in this direction is very profitable, but we will talk about this later. Now we will look at a ready-made business plan for opening your own service center (SC).

The most important thing is what kind of support the producer will provide you after the sale of a certain product. Please note that this fact is very important, because in the future you will in any case buy electrical appliances, equipment and other add-ons for your SC. Commit to finding a good supplier, as all devices must be of excellent quality, because people will not come to you.

Ready-made business plan for a service center for equipment repair To be blunt, creating a business in this area will not be any different from any others. If you are good at this, then of course you will come to success. There are other ready-made business plans on our website, so you can look at them too.
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Don't forget about discounts. If you have a client and you want him to continue to contact you only, then give him a discount and he will be satisfied. How to open a service center? The initial step in opening any business is to register the enterprise. To do this, you need to collect the necessary documents and submit your idea to the tax office. Next, receive a document that states that you are a private entrepreneur. Now you need to register the service itself. You should also go to the tax office. You will be registered as a legal entity. You will need to order a seal or stamp in order to implement non-cash payments in the future, as all other persons do.

The third step is to obtain a license, which shows what skills you have. Rent an office or office.
If you have correctly authorized your center, you will be able to perform both warranty and post-warranty repairs. If something breaks for a client after your work, he can contact you again and have it all done for free.

For the successful functioning of the SC you need:

1. collection point
2. workshop or repair
3. transport for delivery of large goods

All issues related to equipment repair are resolved by the service center. In order for the work to be carried out to the highest quality, the manufacturer must supply replacement parts to the service center free of charge and pay for all repair work. Please note that the center must also have a good attitude. You must recruit highly qualified and competent workers, your repair area must be equipped with the latest technologies, and most importantly, you must ensure that any type of work is carried out. Not necessarily in the shortest possible time, the main thing is high quality and clearly. An agreement is concluded between each manufacturer who is interested and the SC, which states that the SC can carry out work on this or that equipment. To start work, you first need to find a supplier and establish contacts with him. The speed of repair work will directly depend on how quickly the supplier finds and delivers the required part to you. Please note that you need to start collaborating with suppliers at the initial stage of opening a service center for repairing equipment. Believe me, this is very important and if you do everything correctly, you will come to success.

Well, the final step is drawing up a business plan. But you need to start it only after registration and registration. Just what I wrote above. If you have made your final decision, then that's good. We have already provided a business plan in finished form. Next, to begin work, you must clearly and clearly draw up a list of services that you will provide to clients. You need to find personnel who are already trained, or make sure that these people undergo training. If the business is independent, the business plan can be filled out in any form.

In general, that's all I wanted to tell you. Remember that this type of business is no different from others. But if you are good at this, then success is guaranteed.

So, let's go. To begin with, we have already decided for ourselves that the field of IT, computer equipment repair, is interesting to us, and we are ready to start.

We will consider the following stages of creating and developing a business:

1. Registration of an enterprise.

2. Search for premises, conclusion of a lease agreement, repairs.

3. We determine what services we will provide.

3. Search for equipment, installation of equipment.

4. Personnel search.

7. Conclusion

So, having decided to seriously engage in business, first of all you need to register the enterprise. We will immediately determine how it will be more profitable for us to register. Let's discard the unnecessary and leave two types: individual entrepreneur and LLC. You can read more about each separately, but now we are talking about the one more suitable for a computer service.

At first glance, it seems to us that registering an individual entrepreneur will be easier and it is suitable for this type of activity, but there is one drawback, if you are registered as an LLC, then you will be a legal entity, you will have a bank account, it will be easier for you to participate in transactions related to non-cash payments. And in the modern world, cash is dying. Well, there is more trust and respect for the LLC, and there will be more chances to conclude profitable deals.

Result - we register an LLC.

Having registered an enterprise, you need to find premises. This is a very important point, the main thing here is not to rush. Many organizations are chasing the amount of rent, this is of course an indicator, but first of all, determine geographically where you think your service could be located. This should be a passable place, this should be a transport stop, and 100-150 meters before the service entrance. This should be a crossroads, and closer to the city center.
Look for a passable place

Ground floors or basements are very popular for such areas. They are usually cheap and found everywhere. Small in area, just what you need.

Therefore, look for basements in the area of ​​the city where there are the most crowds, many stops, and an intersection.

Do not forget that you will have to work in the premises you have chosen, and clients will find you and come to the address. Whether they will have a place in the parking lot, whether snow will fall on them from the roof in winter, you need to think through everything down to the smallest detail. If you have already decided on a place, before renting a room, imagine that you are the client yourself, evaluate your future premises from the outside, and if everything suits you, rent.

Many tenants ask to sign a lease agreement for 5, 7, 10 years at once. Here it is worth agreeing on a minimum rental period, because you are opening your first point, and you can always extend the contract in the future.

Most premises are rented, as a rule, with a fresh renovation; if there is none, it needs to be done, but without fanaticism, the main thing is to take into account several factors: good ventilation, good lighting, a comfortable place to wait. How the walls will be painted, what will be on the floor is not important, the main thing is clean and neat. You don’t need to paint your walls to order in the form of running microcircuits that can be saved by a soldering iron, no, no. Maybe you don't need to tidy up your walls at all? Instead of paints, buy a better colored banner with your logo, phone number, and write a list of services on it. After making cosmetic repairs, do not forget to allocate a workplace to a manager, or two managers. Also a small sofa for clients and a water cooler. A coffee table with periodicals will pleasantly brighten up the waiting time. Do not forget to use fresh flowers and palm trees, they have a beneficial effect on clients.

I don’t consider the area where the craftsmen will be, since the main thing is that there is somewhere to work, they can place the equipment and drink tea during a break.

The toilet should be comfortable, clean, and smell good. This needs to be given special attention. Sink, soap, napkins, these will need to be taken care of.

After the work done, also be a client, sit on the sofa, read a magazine, maybe you will find something that can be improved.

An attractive office increases the number of visitors

So, the big job has been done, and we can’t wait to hang a huge “WE ARE OPENED” sign at the entrance, but for now it’s worth the wait. First, let's define service sectors. “What is there to define, you say, so everything is clear, computer service: we do everything that is plugged into an outlet, quickly, inexpensively, discounts for pensioners.” Everything is great here, but there is no certainty, and it is needed, since it will be necessary to hire staff and distribute responsibilities.

So, computer service. I won’t spend time thinking, I’ll immediately describe the structure of a modern computer service:

Computer service is a set of services.

Services:

Repair of computers, laptops, tablets, phones, monitors, TVs, acoustics, radios, navigators, video recorders, e-books, game consoles, pointing devices, printers, scanners, copiers, cartridge refills and much more.

A very popular service industry these days

- Purchase. Everything you repair will be purchased by your service. And it is advisable if this is a purchase of a non-working product.

- Sale. Almost everything you buy, and if you can repair it, sell it. Also, the goods will be all types of components, new goods (laptops, computers, monitors), think about where to get so much space in the basement? You won’t need it; you can place as much as you can, and the rest can be put away in the free space outside the sales area. Do not forget that all goods must be displayed in the online store of your service. Well, or at least a catalog of goods.

- Departure. Repairs are carried out not only in the service, but also at home or in offices, that is, 24 hours on-site, this is a mandatory service, there are even clients who need help, but they physically cannot come to you. But they, which may sound rude, also bring you income.

- Telephone. Always available, consultations with light advertising, preferably if there is a female voice on the phone.

Here is a list of services that the service should provide. Next, you need to purchase equipment; in fact, you can get by with a simple soldering station and a set of screwdrivers; it all depends on the professionalism of the craftsmen. Of course, you shouldn’t buy expensive equipment for 150 thousand rubles, you can spend, let’s say, 5 thousand maximum, over time, with an increase in speed, it will be possible to update. I won’t describe which equipment to buy, you know that very well yourself.

The service will not exist without masters. The master must be a professional with extensive experience. In our case, we need several masters:

Repair specialist for laptops, tablets and electronics. books.

Repairer of cell phones, game consoles, set-top boxes.

Repair specialist for printers, scanners, copiers.

Repair specialist for LCD monitors and TVs.

Repair specialist for system units, monoblocks, nettops.

So we got that we need 5 craftsmen. Where can I get them? In fact, they will find you themselves. There are a lot of craftsmen, professionals in their field, so they often work at home and go to the site, or bring equipment to their home for repair. But due to the fact that there are few clients, turnover is small, they have to look for service centers to work there and constantly earn money. Of course, you also need to search, it’s simple, place about 15-20 ads on the appropriate resources and wait for a call.

Finding a master is not an easy task

When applying for a job, discuss everything thoroughly, agree on everything on the “shore”. Further work with the foreman is to provide everything necessary so that he does not snoop around the service in search of electrical tape. These little things are very important for the quality and speed of work.

How you agree on payment is up to you, but usually the masters agree on 50/50 terms. These are very favorable conditions for them, therefore, the master must really be a Master.

A printer repairman needs a separate room equipped with good ventilation, since he will be working with toner, which is very harmful to health.

It will be good if you have a service entrance, since the craftsmen are usually older people, and they really like smoking breaks. But this is not critical.

Everything is almost ready, we can open.

But a week before the opening, inform the population that you are opening soon. This can be done with promotional items at entrances, flyers and business cards. On the opening day, you can hold promotions with gifts, for example, whoever comes to us today and buys a flash drive for 50 rubles will receive a discount card with a 5% discount. It would seem that 5% is nonsense, but a discount card is not needed for discounts, but so that the client comes only to you and nowhere else. You can simply give each visitor a discount card as a gift. This is a good start after opening.

The main thing is to attract more attention

Advertising is a process. On average, for a new service to make a good profit, advertising must be submitted to various information sources for 6 months. Yes, it takes a long time, yes it is a costly business, but you don’t need to spend your last money on advertising on television. Simply put, during the first months after opening a store, you must declare yourself, absolutely everyone must know where you are, what you are doing, even if a person has never come to you, but he must know that you exist. Advertising is shown on websites, in newspapers, in mailboxes, outdoor advertising, flyers, business cards, etc. The client begins to remember all this, and then simply comes to you, since you did a good job on advertising.

Business cards and flyers - inexpensive and accessible advertising

Promoters will have to spend a whole day, or maybe several days, handing out advertisements at intersections so that everyone knows that you are open and want to stop by.

Clients who come to you should leave very happy. This includes service, reasonable prices, speed of work and of course quality. It’s better to check the product 10 times after repair than for the client to come to you later under warranty. If he is happy, he will recommend you to his friends. And if you disappoint him, he will also talk about you to his friends so that they don’t even come close to your service.

A few rules for working with clients:

Don't waste your client's time. Do everything quickly, without delay.

Keep the client informed, he is worried about his product. As soon as you have the diagnostic result, immediately call the client, tell them everything in detail, and negotiate a price.

Store the customer's goods carefully. No scratches, dust, dirt. Use napkins, bags, but the product should remain the same as the client gave it to you.

Offer your client your branded package. You can add additional promotional items into it. And at the same time get a regular customer card.

This way, clients will be satisfied and will be happy to recommend you to their friends.

Communicate with clients politely and kindly

Expand your list of services and clients. Add yourself a photocopy, printed texts, printed photographs. Thus, you will attract students and schoolchildren, but you do not need to make money on photocopies, it is important for you to attract the attention of customers. Let it be a schoolboy and a student, each of them has at least 1 computer, 1 monitor, laptop, TV. Give them a loyalty card and they will come to you when something breaks down for them.

Start repairing small household appliances (kettle, microwave ovens, irons). You will not need to hire a separate craftsman; you can simply distribute this product among the craftsmen.

Look for organizations. This is a goldmine for any service. Make a list of organizations, any organizations, the larger the better. Make a commercial proposal where you describe the essence of the proposal and the favorable terms of cooperation. You can easily find out how to write a commercial proposal correctly. The main task is to attract an organization to repair its equipment in your service. You sign a contract and get to work. Make a special emphasis on budgetary organizations. They usually have a huge amount of equipment.

Work seven days a week, without breaks. And from about 10.00 – 20.00. This will allow people to come to you after work, even on weekdays. Because on average the working day is until 18.00.

Finally.

Don’t forget about your competitors, go secretly to visit them, see what’s new with them, ask for a price list, or hand over something for repairs, evaluate the quality of service, and after a detailed study, make yours even better.

The service center is a constructor, do whatever you want. There are a huge number of directions. The most important rule is not to wait for the client. If you wait for someone to come to you, like for bread, nothing will happen. You need to constantly search and attract clients. This is the basic rule.

The popularity of the service center depends only on you!

If you have anything to add to this article, feel free to write your comments.

All kinds of devices designed to make life easier and improve are extremely popular. The technology is becoming more advanced and widespread. But she tends to break down. This means that a household appliance repair shop will always be in demand among the population. What do you need to know to create a successful enterprise in this field?

Beginning of work

First of all, you should officially register your business. Illegal repairs of household appliances are subject to fines and administrative liability. At the state registration authorities you will be able to choose the legal form of your enterprise.

You can register as an individual entrepreneur, but if in the future you plan to cooperate with large companies or develop to the network level, register as a legal entity. You do not need to obtain a special license for this type of business.

But you must register with the tax service. You can choose the taxation option that is most convenient for you - with a predetermined amount to be paid or with a certain percentage of the profit. After receiving all the necessary permits, you can begin work.

Format selection

Before opening a workshop for repairing household appliances, it is worth deciding on a specific area of ​​activity. There are two main options.

You can open a branded service center for repairing household appliances of a specific brand. In this case, you will need to contact a large manufacturing company, perhaps your company will be a subsidiary.

Many well-known brands do not have a wide repair network, so you can easily find a customer base and receive a steady flow of visitors from the very first days of your business. The second option involves independent activity.

You will be able to work with any brands without any restrictions, but you will not have to expect financial or any other support from manufacturing companies. In this case, you can also choose between a universal repair shop for any household appliance, from mobile phones to TVs, and an establishment that specializes in a specific type of equipment, for example, exclusively on refrigerators or computers.

Renting premises

The issue of locating the establishment must be resolved immediately. It is possible to open a workshop for repairing household appliances in a large shopping complex, but the cost of renting such a site will be too high, which means that the enterprise can easily turn out to be unprofitable. The same applies to the location of the point on the central streets of the city.

At first, it will be more profitable to choose a small room where orders will be accepted, and they can be carried out at home. The disadvantage of this option is the need to constantly transport equipment. The optimal solution is an establishment of two rooms, in one of which there is a reception area, and in the other, various devices are being directly repaired.

Necessary equipment

Of course, a repair shop is impossible without tools. Both manual and electrical tools will be required. Their exact quantity and ratio is determined by the type of activity and the most frequent orders.

The standard set includes a variety of screwdrivers, a soldering iron, and all kinds of measuring instruments. For the master’s comfortable work, a comfortable table is equally important, as well as a sufficient number of shelves and racks for storing spare parts.

You should not purchase exclusively expensive and new equipment; you can also purchase something in used condition. When the repair shop begins to generate a stable income, all tools can be gradually replaced with new and high-quality ones, but for the first time, budget ones will suffice.

Interior decoration

If your business plan allows, it is better to repair household appliances in a room that will not have to be changed as the number of orders increases. To make employees and visitors feel comfortable, the reception area should have an area of ​​about twenty square meters.

Workplaces for craftsmen should occupy about ten meters each. The interior should be decorated in neutral, cozy colors. Signage is of considerable importance. It should attract the attention of passersby, but not seem annoying.

The name is also no less important. It should communicate the specific type of activity of the workshop so as not to confuse customers, and also be memorable. Ideally, you can also invest in getting a phone number that is easy to remember. All this contributes to the fact that your service center for repairing household appliances will quickly become famous and popular.

Recruitment

Among other things, before opening a household appliance repair shop, you also need to recruit staff. It is important to find experienced craftsmen who have already worked in similar companies and have an understanding of such activities. The success of your enterprise depends on their level of professionalism. Craftsmen must be able to work not only efficiently, but also quickly enough.

Then the workshop will be able to accept and fulfill a larger flow of orders, which will have a positive impact on profitability. Choose several specialists from different fields, so that everyone works on a specific technique, because generalists are usually not so professional. The selection of an order taker is also important. A non-conflict, pleasant administrator will help attract more clients and avoid controversial situations.

Enterprise profitability

Those who expect quick and large profits will have to give up the idea of ​​opening a household appliance repair shop. The profitability of such an enterprise is quite low and amounts to about 6%. The thing is that new household appliances are sold at affordable prices, so many people prefer to buy them rather than repair the old ones.

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Today almost every person has a mobile phone. People cannot imagine their existence without it. But mobile phones do not last forever; after a certain period of time they break down. In such a situation, device owners have two options:

• Buy a new one.
• Take it to a phone repair service center.

Often, especially when the device is expensive, owners prefer restoration work. As a result, mobile phone and tablet repair shop services are in great demand today. You can organize such a service business without effort and large investments.

Advantages

• A service center for repairing damaged phones provides a minimum of requirements that could limit entry into this field of activity.
• You can open a phone repair service center without certificates.
• The center is only one of many services provided to the population in terms of everyday life, and therefore there is no need to install a cash register to carry out settlement transactions.

Competition

This business is highly competitive. But the main thing is that in the service sector, most masters do not consider each other competitors; they maintain friendly relations with each other, communicate frequently, help each other in difficult situations, share their work experience, etc.

There are times when one service point repairs one brand of phone, for example, Sony, and another repairs Samsung and its accessories. An alternative case: one workshop offers repair services for smartphones and cellular devices, the second makes tablets and laptops. In this case, the masters even establish partnerships with each other in terms of mutual advertising of the business. And this is a huge plus for the business.

Despite the large number of open service centers for cell phone repairs, there are few good cell phone repair technicians, just like in any other activity, there are not enough professionals. Conclusion: competition in this service area is quite low, but profitability is high. Therefore, if you are thinking of starting your own cell phone repair business, go for it!

Requirements for opening a workshop

• To open a phone repair service, you need to register as an individual entrepreneur.
• Create a profitable business plan.
• Hire an experienced technician for your service center.
• Purchase specialized equipment and special tools.

Initially, if you have professional skills in repairing this type of device, you can repair phones in your own service center yourself, which will give you the opportunity to save on the salary of a hired employee and increase the profitability of your business.

Room

To carry out repairs of devices, a separate room is required:

• At the initial stage of developing a phone repair business, it’s a good idea to open a workshop at home.
• You can open small collection points for cellular devices.

According to current legislation, both options are legal.

You don’t need a large area to open such a repair service point, since the equipment is quite compact. Selecting a room for work will not be particularly difficult.

Workshop documentation

The following documentation should be available in the work area of ​​the service center:

• Price list for services and spare parts.
• Rules for the provision of services in the center.
• Consumer corner.
• Working schedule of the point.
• Contact phone numbers.

If there are no papers in the workshop, then you can earn penalties after inspection by special regulatory authorities.

Equipment purchase

After resolving the issue with the premises, before opening a service center, you need to start purchasing special equipment. This includes (in rubles):

• Soldering machine, hair dryer – 3500.
• Power supply – 1000.
• UFS, cable (for changing software) – up to 4,000.
• Ultrasonic bath – 1200.
• Set of special tools for phones.

Staff

When hiring a technician to work in your service center, an agreement on financial liability must be concluded, since in the process of work you will have to repair very expensive models of cellular devices. That is, the technicians must have a sufficient level of qualifications and experience in repairing phones.

Expenses

When organizing a workshop or service center, it is recommended to understand that every month there will be certain expenses:

• Purchase of spare parts and consumables for mobile phones.
• Payment for the Internet required to download updated programs for phones. It should be noted here that online platforms offering a licensed product are available only to owners of UFS programmers.
• Staff salaries.
• Rent.
• Advertising campaign expenses.

Suppliers

Opening a phone repair shop, you need to conclude an agreement with a reliable supplier on the most favorable partnership terms.

Some tips:

• To minimize the risks of purchasing defective spare parts for mobile devices, it is necessary to work with suppliers who, in these cases, replace unusable items.

• In this type of activity, you need to avoid large purchases of spare parts - this is a significant disadvantage in this business. Today, mobile communication devices are quickly going out of consumer fashion; new, more modern models are constantly appearing, for which old spare parts simply will not fit and your service center will suffer losses. Therefore, the supply of spare parts to a phone repair point should be carried out monthly, but in small quantities.

• It is recommended to install a computer in the cell phone workshop for record keeping, for which a special program for service centers is installed on it. These kinds of programs can easily be found on the Internet today.

Profit

Phone repair business centers bring good profits, which consists of:

• trade margins for telephone spare parts;
• payment for services provided to the client.

The repair service business has good profitability due to the markup on spare parts, somewhere around one hundred percent.

In parallel with the provision of repair services, you can make a profit from purchasing faulty mobile devices, which can subsequently be repaired and put up for sale. In this case, the business center must have a sample purchase/sale agreement. Of course, here you will have to purchase a cash register from the service center and register an LLC.

Conclusion

Today you can easily open your own service center, mobile store, office or small workshop at home for repairing cellular phones, without significant investment. It is very profitable even if you are starting a business from scratch.

How to open a service center in areas where niches have long been formed, the rules of the game have been defined and stability is observed?
However, new opportunities can be found in such areas as well. A working business plan for a service center is based on an understanding of the main truth of any business - how and to whom it is planned to provide services.

Target audience analysis

Repair of electronics and household appliances is in demand - the number of devices used by the population is constantly growing. Planning begins with analyzing potential consumers of services and choosing a location - how to open a repair service center near your target audience. There are two ways here:

• Rent in a residential building. Ideally, on the ground floor, with a separate entrance or its own intercom. An advisable move if the planned point of service provision is located in a densely built-up microdistrict and there are no direct competitors within a radius of 500-700 m. However, there is a high probability that there are specialists providing services at home. They are identified using “marketing research” - they study queries on the Internet, advertisements on boards, bus stops, and entrances of houses. It is recommended to make several calls, ask if there is a service center website, clarify the list of services and find out the pricing policy of potential competitors.
• Rent in an office building. This option is considered if you plan to attract corporate clients, and there is no need for a constant flow of people. If the building is located in a busy part of the city, access inside is not difficult (turnstiles, access system), and there are residential buildings nearby, the choice will be successful.
• Rent in a shopping center. A good place to receive and deliver orders. The optimal location is in close proximity to residential neighborhoods. Walking distance of the target audience to the point of service provision is important.

Possible work formats

The structure of the service center at the initial stage is quite simple:

• The point of receiving/issuing orders and the repair shop can be different premises or a combined office.
• The staff is the manager, who is also ideally the chief engineer, repair technicians, customer service manager, and accountant.

In the absence of adequate resources, it is not recommended to offer a wide range of services. It is important to choose basic work that brings a stable income and allows you to increase your client base. If you have the proper investments, you can initially position yourself as a multidisciplinary service.

However, organizing a service center should not be complicated and is subject to transformation as the business develops. Scaling up causes less hassle and reputational damage than downscaling.

How to get started

Target groups have been identified. The premises are rented. Equipment for the service center has been purchased. At the start-up stage, it is recommended to purchase a basic kit:

• soldering equipment;
• diagnostic and measuring equipment;
• hand tool;
• optical and lighting devices;
• power supplies.

Also, the creation of a service center includes the purchase of furniture and equipment of workplaces. When everything is ready, you can open.

• distributing leaflets and flyers with promotional offers - it is necessary to form a core audience;
• launching your own website, pages on social networks, entering data into Internet maps and electronic databases;
• using word of mouth technology - the quality of services should be such that people start talking about you and recommend you to friends.

What is needed to operate a service center is to constantly maintain contact with the target audience and offer competitive services at an affordable price. However, in an effort to get as many clients as possible, you should not dump. Raising prices is more difficult than providing discounts or bonuses.

Therefore, clear price lists for services, formulas for calculating the cost of components and regulatory documentation are initially necessary. The head of the service center - the job description can be standard - determines the functionality of each employee, duties and areas of responsibility.

Business scaling

Expansion is an inevitable stage of business development. This process is possible in several directions:

1. Service center area. The problem is less acute if the equipment collection point and the workshop are separated. It is possible that a warehouse will be required to store orders and consumables and create additional jobs. When providing operational services, you need a waiting area for clients and a dedicated workplace for the administrator.
2. Organizing the sale of accessories for computer equipment and mobile devices as an additional service.
3. Authorization of the service center. This marks a transition to a new level - obtaining a license makes it possible to perform warranty and post-warranty repairs and cooperate with official representatives.

A true sign of success is when the business goes into autopilot mode. This is the time to think about opening a new direction.