Job description of a personal computer operator (sample form). Job description of an accountant-operator
I. General provisions
1. The telephone operator belongs to the category of specialists.
2. A person who has secondary technical, incomplete higher or higher education and work experience in the field of telephone sales (marketing) of at least a year is appointed to the position of Telephone Operator.
3. Appointment to the position of Telephone Operator and dismissal from it is made by order of the General Director of the Enterprise upon the recommendation of the Head of the Sales Support Department, with the consent of the Commercial Director.
4. The telephone operator must know:
4.1. Established financial and economic practices in the field of wholesale and retail trade in food products.
4.2. Rules for concluding and executing contracts for the supply of products.
4.3. Procedure for settlements under contracts.
4.4. Features of the technology of working with the Client by telephone.
4.5. The XXX database, as well as other software used by the Company to support the trading process.
5. The telephone operator reports directly to the Head of the Sales Support Department or the person replacing him, and carries out the instructions of the Commercial Director.
6. During the absence of the Operator on the phone (business trip, vacation, illness, etc.), his duties are performed by another Operator on the phone, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
II. Objectives of the position
1. Provides telephone reception of standard orders from Clients.
2. Provides Clients with reference information regarding prices, assortment and conditions of the XXX Company.
3. Maintains and develops the Company’s existing customer base.
4. Fully fulfills all the Company’s requirements for technology and methods of telephone sales.
5. Ensures accuracy, efficiency, responsibility and competence in working with Clients.
III. Job responsibilities
Phone operator:
1. Receives calls from Clients. If the client has submitted a request on the website, through the “request a call” form calls the client back at a convenient time.
2. Determines the type of Client (“marketer”, “key Client”, “own point”, “retail”, “regional”, etc.) and assigning the Client to a specific Manager.
3. In accordance with the technology and methodology adopted by the Company, he personally accepts orders from all Clients, except key and new ones (those who called for the first time and who do not have a Manager assigned to them).
4. Switches key Clients to the appropriate Manager. In the absence of a Manager, he switches to another Key Account Manager. If there is no Key Account Manager available at the moment, he switches to the Head of the Wholesale Sales Department.
5. Before accepting an order, checks on the computer whether the Client has overdue or excess receivables. The order is accepted only if there are none.
6. If the Client has overdue or excess debt, transfers him to the Manager assigned to him or to the Financial Service.
7. When accepting an order, he necessarily draws the Client’s attention to a new product in the Company’s assortment, to special positions as directed by the Management of the Commercial Service, and also reminds him of a product traditional for this Client (type of Client). Never finishes accepting an order without offering the Client three or four more items in addition to what he has already ordered.
If necessary, advises the Client on the optimal composition of the assortment based on the specifics of the Client’s business and the strategic focus of the XXX Company on long-term cooperation with this Client.
9. Within the framework of the conditions mentioned in clause 8, as well as taking into account the quality of the Client’s existing debt and his credit history, strives for the maximum size of the Order, not only in volume, but also in assortment.
10. Based on the rules and regulations in force in the Company, “XXX” determines the amount of discounts (price list column).
11. In case of an unusual situation, consults with the Head of the relevant Sales Department.
12. When accepting an order, he agrees in detail with the Client on the assortment and amount of the order, agrees on the delivery time, the mandatory presence at the specified time of the Client’s responsible persons authorized to accept the goods, make (if necessary) payments and sign the necessary documents.
13. If an order is received from a regional Client, he agrees on the form of payment, the time of the Client’s arrival in Moscow or the details for sending the goods to the Client.
14. Registers all calls from Clients and all accepted orders, promptly transmits information to Department Managers to track the execution of Orders.
15. Calls from new Clients are forwarded to the Heads of the relevant departments for subsequent assignment to one of the Managers.
16. Makes proactive phone calls to “asleep” Market Clients.
17. Makes calls to Clients according to the instructions of the Heads of Sales Departments, reports the results of these calls to the instructing Head of the Sales Department.
18. In the event that the Client (potential Client) requests reference information regarding the range, prices, delivery conditions, certificate support, etc. — provides all the necessary information. Provides fax sending if necessary.
19. In the event of a call from a Client (potential Client) for a purpose other than an order or obtaining reference information, he switches it to the appropriate Manager, and in the absence of a Manager, to the appropriate Head of the Sales Department.
20. In any case, promptly transmits all information received about the Clients’ comments and/or wishes to the interested Departments of the Company.
21. Supports the Company’s proprietary technologies and methods of working with Clients.
22. In case of production necessity, assists other operators in their work on the telephone or at checkout.
23. Subject to appropriate decisions of the Management, carries out work to implement special programs of discounts and bonuses, and other sales promotions.
24. Constantly improves his professional level.
25. Ensures timely execution of all required reporting and other working documentation.
26. Provides a regime for maintaining trade secrets.
27. Maintains good working relationships within the workforce.
28. Carry out official assignments from his immediate supervisor and direct superiors.
IV. Rights
The telephone operator has the right:
1. Get acquainted with the decisions of the Enterprise Management regarding the purchase and sale of products.
2. Submit proposals for improving product sales for consideration by the Head of the Sales Support Department, Commercial Director.
3. Interact with employees of all structural divisions of the Company.
4. Request, through the Head of the Sales Support Department, information and documents from the heads of departments and specialists necessary to perform their job duties.
5. Inform the immediate Manager about all shortcomings in the activities of the Enterprise identified during the performance of their official duties and make proposals for their elimination.
V. Responsibility
The telephone operator is responsible for:
1. For improper performance or failure to fulfill one’s job duties provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
2. For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
3. For errors made in the work that led to failure to meet the Department’s targets established by the Management - within the limits of the variable part of the salary.
VI. Criteria for assessing the activities of the Operator on the telephone
The criteria for assessing the Operator's activities on the telephone are:
Achievement of the department's target indicators.
Absence of justified claims against the Operator from the structural divisions of the Commercial Service.
Efficiency, accuracy and accuracy when accepting orders, absence of errors.
Absence of justified claims from Clients.
Absence of negative assessments from the Management of the Company and the Management of the Commercial Service.
VII. Final provisions
1. This Job Description is drawn up in two copies, one of which is kept by the Company, the other by the employee.
2. Tasks, Responsibilities, Rights and Responsibilities of the Telephone Operator can be clarified in accordance with changes in the Structure, Tasks and Functions of the Commercial Service.
3. Changes and additions to this Job Description are made by order of the General Director of the Enterprise.
To the Director of LLC OP "Garantiya"
R.A. Efimov
JOB DESCRIPTION
DISPATCH SERVICE OPERATOR
1. General Provisions
The dispatch service operator belongs to the category of technical performers.
A person who has a secondary vocational education without requirements for work experience or primary vocational education and work experience in the specialty of at least 1 year is appointed to the position of dispatch service operator.
Appointment to the position of dispatch service operator and dismissal from it is made by order of the director of the enterprise.
The dispatch service operator must know:
4.1. Regulations, instructions, other guidelines and normative documents relating to the work of dispatch services.
4.2. Organization of operational production management service.
4.3. Fundamentals of technology and production organization.
4.4. Organization of production planning and dispatching at
enterprise.
4.5. Range of products, types of work (services) performed.
4.6. Basics of labor organization.
4.8. Fundamentals of labor legislation.
4.9. Internal labor regulations.
4.10. Rules and regulations of occupational health, safety, industrial sanitation and fire protection.
5.The operator of the dispatch service obeys
Directly_______________________________________________________
(head of the production and dispatch department; other official)
6. During the absence of the operator of the dispatch service, his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
2. Job responsibilities
Dispatch operator:
Systematically maintains operational records of the production process code and
other types of core activities of the enterprise or its divisions, transfer
finished products through inter-shop cooperation or to the warehouse, delivery of completed work.
Compares the received data with shift-daily assignments, calendar plans, and production programs.
Maintains a dispatch log, operational work and other technical documentation, recording and recording the causes of disruptions in the production process.
Reports received data on the progress of production, its violations in
production and dispatch department of the enterprise.
Takes the necessary measures to use modern technologies in work
technical means.
3. Rights
The dispatch service operator has the right:
Get acquainted with the draft decisions of the organization's management concerning it
activities.
Submit proposals for improvement of work related to the responsibilities provided for in this job description for consideration by management.
Inform the immediate supervisor about all shortcomings in the production activities of the enterprise (its structural divisions) identified during the performance of their official duties and make proposals for their elimination.
Request personally or on behalf of his immediate supervisor from department employees information and documents necessary to perform his job duties.
Require the management of the enterprise to assist in the implementation
their duties and rights.
Responsibility
The dispatch service operator is responsible for:
For improper performance or failure to fulfill their duties
responsibilities provided for by this job description - within the limits determined by the current labor legislation of the Russian Federation.
For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.
Head of structural unit __________ ____________
I have read the instructions: _________ ______________
(signature) (surname, initials)
determined by the employment contract and job description. At the same time, an employment contract, as a rule, establishes only the main aspects of the employee’s work activity; the range of job responsibilities is described specifically and in detail in the job description. This article will acquaint readers with what job functions can be classified as job responsibilities of a specialist in 1C programs, how to correctly draw up his job description and what points need to be taken into account when developing it.
What does a 1C operator do?
1C operator is a type of PC operator position, focused on working with a specific group of programs. Accordingly, in general, the 1C operator does the same thing as any other operator of this kind: enters data into the database, processes information, generates reports, etc. At the same time, the specifics of the 1C operator’s work depend both on the characteristics of the activities of a particular organization, and on varieties of the 1C program with which the specialist works.
The exact range of operator responsibilities is determined in his job description - an internal document of the enterprise. The law does not establish a mandatory form for job descriptions, therefore employers can develop this document in a form and with such content that corresponds to the peculiarities of the work activities of their organization and will be convenient for daily work.
The generally accepted structure of the job description of a 1C operator
With all the freedom regarding the form of the document, the rules of personnel records management still have a certain list of information that should be included in the job description. Moreover, this unique standard makes it possible to reflect all the important information about the labor functioning of a specialist in the conditions of a particular enterprise, therefore employers, when working on a job description for a specific staff unit, in many cases use approximately the same structure.
Typical 1C operator job description consists of the following sections:
- General provisions. This part of the document contains a definition of the basic working conditions of a 1C operator in an organization. These conditions include the education, professional skills and experience required for this position. In addition, the procedure for hiring, dismissing and replacing an employee is established here, his immediate superior is indicated and the place of the staff unit in the organizational chart of the enterprise is determined.
- Official rights and responsibilities. This section is key in the document, as it determines the powers of the employee and the range of his job responsibilities. This section is given particular importance by the fact that the employee, according to labor legislation, may not carry out any other instructions from management other than those documented as his job responsibilities. Thus, the more clearly and in detail the range of official powers and responsibilities of the 1C operator is defined when developing the document, the easier it will be for the employee to perform them and the more effective his work will be.
- Responsibility of the employee. This part of the job description is devoted to defining labor violations that an employee may commit and the penalties that may follow. At the same time, the sanctions established by the provisions of the job description cannot be more stringent than the norms of law. This point is important to consider if it is decided to specify the labor responsibility of the 1C operator in internal documents.
Standard requirements for a candidate for the position of 1C operator
The position of a 1C operator, as a rule, does not require higher or even secondary specialized education. It is enough for the applicant to be a confident computer user and have a good knowledge of 1C programs in the field required by the enterprise.
However, since it is difficult to assess the knowledge of a candidate for a position when hiring, a requirement that the applicant has a certificate of completion of special courses may be included in the job description. In addition, employers often state a requirement for the candidate’s work experience (usually from 1 to 3 years).
Other professional skills required for this position may include knowledge of tax law, accounting, and the ability to use email and other office programs.
Job responsibilities established for the 1C operator
Typical responsibilities established in the job description for a 1C operator include:
- generation of expenditure and receipt documentation;
- registration of invoices;
- correction of information in documentation on facts of movement of goods;
- registration of return documentation;
- generation of analytical reporting;
- reconciliation of warehouse balances and generation of reports on the movement of goods;
- preparation of primary accounting documentation;
- entering data into the database;
- maintaining a register of primary documentation and archives;
- participation in inventory taking.
This is a general list of labor responsibilities of a 1C operator, allowing you to roughly familiarize yourself with the activities of this specialist in the company. Each employer sets a more detailed and specific list of job functions of a 1C operator individually, based on the characteristics of the organization’s work and the type of 1C program that the specialist will have to use.
Job Description for PC Operator
I APPROVED
CEO
Last name I.O.________________
"________"_____________ ____ G.
1. General Provisions
1.1. A PC operator belongs to the category of technical workers.
1.2. Appointment to the position of PC operator and dismissal from it are made by order of the director of the organization.
1.3. The PC operator reports directly to the shift supervisor or department head.
1.4. During the absence of the PC operator, his rights and responsibilities are transferred to another employee, who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.
1.5. A person who has primary vocational education without any work experience requirements, or secondary education and special training according to an established program or with at least 1 year of work experience in the relevant specialty is appointed to the position of PC operator.
1.6. The PC operator must know:
- basics of computer science;
- MS Office programs, company utilities;
- samples, forms, templates and standards of documents adopted by the company; types and structure of documents, methods, rules and features of their preparation and execution;
- the procedure for systematizing information and compiling a database;
- organization and standards of office work;
- basics of business etiquette, skills of conducting business (including telephone) negotiations;
- rules for using office equipment and PCs;
- basics of labor legislation;
- internal labor regulations;
- labor protection rules and regulations.
1.7. The PC operator is guided in his activities by:
- legislative acts of the Russian Federation;
- the company’s charter, internal labor regulations, and other regulations of the company;
- orders and instructions from management;
- this job description.
2. Functional responsibilities of the PC operator
The PC operator performs the following job responsibilities:
2.1. Performs various computational and graphical work related to production activities, and performs typing.
2.2. Registers transactions and changes in the company database.
2.3. Issues and faxes invoices to customers.
2.4. Submits invoices to the accounting department.
2.5. Edits the agent database of clients in the database and prints out the necessary information for the manager.
2.6. Checks customer phone numbers against the database.
2.7. Sends and receives letters of guarantee and price lists by fax.
2.8. Checks information provided by database managers.
2.9. Prints documents necessary for the manager's work.
2.10. Issues delivery notes and invoices, as well as relevant supporting documents, in a timely manner.
2.11. Puts equipment in proper order after work; Cleans equipment when necessary in accordance with appropriate operating instructions.
3. PC operator rights
The PC operator has the right:
3.1. Get acquainted with draft decisions of the enterprise management directly related to its activities.
3.2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
3.3. Within your competence, inform your immediate supervisor about all shortcomings identified in the process of activity and make proposals for their elimination.
3.4. Receive from structural units and specialists information and documents necessary to perform his job duties.
3.5. Demand that the management of the institution provide assistance in the performance of their official duties and rights.
4. Responsibility of the PC operator
The PC operator is responsible for:
4.1. Failure to perform or improper performance of one's job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation.
4.2. Causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.
4.3. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.
