Sony support hotline in Russia: Sony technical support. Sony Hotline

Here is a list of the most common reasons to contact PlayStation technical support:

1. Ban
2. Refund
3. Restore access to your PSN account
4. Delete your account
5. Change Online ID (PSN ID)
6. Exchange a game purchased from the PS Store for another one
7. Refunds for auto-renewing PS Plus subscriptions
8. Delete achievements

Tips for contacting support:

Ban

If during the authorization process you receive a system message “Network access using this account/game console is blocked or temporarily suspended,” then the account or console is banned. The fastest way to find out the reason for the blocking and its timing is to contact the technical support line by phone 8-800-200-76-67 . email address [email protected].When applying you will need to indicate:

• Network login ID (email address);
• network identifier (PSN ID);
• date of birth and name that were indicated during registration.

Account hijacking / Account activation on the left consoles

If your account is hijacked and your network login ID (mail) is changed, you must provide:

• PSN ID
• Mail before the theft (you must send a request from it if you have access to it)
• Receipts from digital content purchases, transaction numbers
• PSN ID of at least 5 friends from the list (if any)
• Scan/photo of passport with first name, last name and age corresponding to the data in the account
• Account creation date (as accurate as possible)

If an account is hijacked without changing the network login ID (mail):

• You must recover your password yourself by following the link https://account.sonyentertainmentnetwork.com/reg/account/forgot-password!input.action?service-entity=psn or through the “Forgot password” option on the game console

Unauthorized activations should be considered account hacking. If the possibility of authorization is preserved, i.e. If you haven’t changed your login and password, then first of all you need to change the password for your PSN account and mailbox, and ideally change your email. Then you should check the possibility of general deactivation through the website. If it has already been used, write a request by email from the address that is the network login identifier. Additionally, indicate the Online ID, date of birth and serial number of the game console (consoles, if the user has several of them).

Refund

• PSN ID
• You need to write from the email address linked to your account.
• Attach receipts from digital content purchases, transaction numbers
• Specify the reason for the refund

Expired or non-working/damaged promo code

• PSN ID
• Scan/photo of promo code
• Purchase receipt (for PSN payment cards)

The game has disappeared from the download list

• PSN ID
• Purchase receipt, transaction number
• Name of the game

You need to restore access to your account

If you forgot your date of birth:

• Scan/photo of passport (series and number can be hidden)
• PSN ID
• The request must be sent from an email address that is your network login ID

If you don't have access to mail

• PSN ID
• Account creation date
• Console(s) serial number
• Scan/photo of the first page of the passport
• The request must be sent from an email address that will be used as your login ID and that has never registered with PSN

You need to delete your account

• Send a request from an email address that is your network login ID
• Specify the reason for deletion

You need to change your Online ID (PSN ID)

• It is not possible to change the Online ID for security reasons

You need to exchange a game purchased from the PS Store for another one.

• You cannot exchange a purchased and downloaded game.

Refunds for automatic renewal of PS Plus subscription

• Refunds for auto-renewal are not possible, as the principle of operation of this option is reflected in the Terms of Service and License Agreement

Transfer game/money/achievements (or any other data) from one account to another

• Transferring materials from one account to another is technically impossible

Change account country

• It is not possible to change the country after registering an account. To use services/materials from another region, you must create a new account

Remove achievements (trophies/prizes)

• It is not possible to remove any (or all) achievements

Can I have Ukrainian support? I just got banned for the first time. Thanks in advance! I really want to return to PSN

Sony is the largest manufacturer of electronic products on the Russian market. But technology does not last forever; sooner or later, every owner encounters problems when using the product. Some issues can be resolved without visiting a service center. Sony hotline operators can provide assistance in solving these problems.

Sony hotline number

Which number to dial for quick support depends on the type of product. The company has several hotline numbers:

For owners of mobile devices (XPERIA smartphones and tablets):

You can call from 9:00 to 20:00 from Monday to Saturday inclusive.

For owners of home electronics (TVs and home theaters, digital photo and video cameras, PlayStation, audio devices, etc.):

24/7 support.

For customers who purchased VAIO computers:

Opening hours: from 9:00 to 18:00 Moscow time. Saturday, Sunday - days off.

Free hotline

You can call the support service free of charge from any locality in the Russian Federation by phone:

VAIO Link Hotline

Happy owners of VAIO laptops, desktops and home computers can call via a separate multi-line line:

Specialists will answer by phone only on working days from 9:00 to 18:00.

What can you find out using a Sony phone?

Consultations on the manufacturer's hotline cover a huge number of issues. The user may ask:

• where to download updates;
• about reinstalling drivers;
• about problems connecting additional devices;
• on how to determine the device number;
• about places of sale;
• about new company products;
• about warranty conditions, etc.

In what cases will support not be able to help?

If, after consulting the support operator, the problem does not disappear, you will have to contact the service center. You should not call hotlines if equipment breaks down due to physical impact.

Other methods of communication

You can contact Sony specialists on the company's websites. There is a separate web resource for each type of main product. You can contact us via online chat or by sending a message. The user can get faster help if he creates an account in the service and registers his device.

Registration on one of the services can be synchronized with accounts on other resources. In this case, the user does not need to enter and change data on each of them. Synchronization is possible if the client specified the same email address during registration.

Having an account provides a number of benefits:

• receiving news and special offers;
• sending tips, recommendations and device manuals;
• receiving help through a mobile application;
• Opportunity to participate in discussions and community forums.

Contact on the site

Users can submit a complaint or request using the contact form on the sites. Some resources provide online chat capabilities. As a rule, before writing a message, you must indicate the model of the device for which consultation is required.

Sony operator competence

Although communication with a specialist requires a highly qualified operator, some clients complain about the technical illiteracy of their interlocutors. There are also complaints about the waiting time for a response on the hotline.

There are many Internet companies in the world that provide users with low-quality services and practically “cheat” honest people out of money. No one could have thought that the world-famous Sony company also deals with such low things...

Having purchased a brand new PS4 console, it was decided to create a new account on PSN and link a bank card to it. The latter, in turn, allows you to sign up for a 14-day trial subscription period PlayStation Plus, which allows you to play multiplayer and purchase some games with big discounts.

After about 5 days of using the new generation console, it became clear that playing multiplayer is quite dull and not interesting, but most likely this opinion was formed due to the dullness of a particular game. Ultimately, it was decided to simply give up on playing through multiplayer on PS4.

And now, after about 9 days, a letter is sent to the email associated with the newly created PlayStation Network account stating that the account’s wallet has been successfully replenished, and then, almost instantly, another one informing that the money debited from the bank card has gone to automatically renew your PlayStation Plus subscription.

Since the PSN account had not been online for a week, I was confident that a letter to technical support would solve everything and the money would be returned to the bank card, but everything turned out to be completely different. Having written a letter through the feedback form on the Sony PlayStation website, I received the following response:

In response to your request, we inform you that according to the Sony Entertainment Network Terms of Service (the full version of this document is located at:), unfortunately, refunds for automatic subscription renewal are not provided.

The decision is based on the fact that you were informed three times about the automatic renewal of your subscription, and that according to the license agreement you accepted: “You are not entitled to a refund for digital services (for example, a PlayStation Plus or Music Unlimited subscription) unless if your order is subject to EU consumer laws."

In response to this letter, a question was sent about where exactly these three mysterious notifications came that the account had automatic subscription renewal enabled, because no letters from Sony had been received by email since the account was created. Technical support in the response message referred to the official PSN website, ignoring the question asked:

Due to the fact that the response time of Sony PlayStation technical support is about 10 hours, correspondence is seriously delayed. In the end, we have wasted 449 rubles, which were clearly not intended for a completely unnecessary subscription to online services, and a spoiled mood.

After this story, respect for Sony has dropped greatly. From personal experience over several years, we were able to verify that this Japanese company produces excellent TVs, smartphones, tablets, and other products.

It is clear that the automatic renewal of the subscription was mentioned in the license agreement, but why could it not be sent by email or in some other normal way to notify the account owner about the impending debiting of money. A person who bought a Sony PlayStation console for the first time is unlikely to be well versed in all the intricacies of a company store, so such a step on Sony’s part looks like a disregard for its customers.

If you buy a full-fledged game on Steam of your own free will, then technical support will definitely issue a full refund if the game was played for a total of no more than 2 hours. This is truly a real concern for your buyer, who can refuse and return funds for the game, even if he simply did not like it.

It is also worth considering the fact that a refund was requested from Sony not for a deliberately purchased game, but for services automatically written off and connected by the system. It's a shame that Sony engages in such petty and low tricks that can forever discourage the buyer’s interest in the company’s products.

This story once again proves that you shouldn’t enter your bank card details in any service. To do this, it is better to use a virtual card, which can be transferred for free after each transaction. Such a card should be topped up only when you need to make an informed payment. Following this small rule will save you nerves and money from companies like the unscrupulous Sony.

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