home Calculators What to do when Wi-Fi on Android is connected, but the Internet does not work. Why does the Internet not work on a mobile phone?

What to do when Wi-Fi on Android is connected, but the Internet does not work. Why does the Internet not work on a mobile phone?

We all use the World Wide Web, and it is not uncommon to see queries on the Internet: there is no Internet connection, why is there no Wi-Fi on the phone, why is the Internet not working on the phone, etc.

All of us have had problems connecting to the Internet on our mobile device and sometimes it ended in failure and sometimes in success. Therefore, these tips will be relevant for any model of your mobile device. And also for any type of Internet to which you want to connect this device.

You can connect your mobile device to the Internet in two ways. They are very simple. The first is to call the operator and, following his advice, follow the algorithm of actions to connect to the Internet on your mobile device.

The second method is to connect to the Internet manually. To do this, go to Settings and select More..., then Mobile network. In the window that opens, select APN access point, add a new access point that suits you, then fill in the fields name, apn, username and password. After which you can freely use the benefits of the Internet.

There can be many reasons why a mobile phone, Android or tablet cannot connect to the Internet. We will look at six main reasons that you can fix yourself. Let's start:

You don't have internet on your phone, check your account. Maybe you've run out of money and that's why you can't.
Your mobile device itself has not registered with the network. Then you need to register it and reboot your mobile device yourself.
Data transfer is in the shutdown stage, you need to call the operator, and according to his prompts, connect this mobile device to the Internet.
Mobile Internet does not work, you may simply be outside the operator’s coverage area. Therefore, it is worth looking for a location where the signal will be picked up better and stronger. Also, the reason may be a failure or malfunction in the mobile operator itself, which can be quickly resolved.
If the mobile Internet is disconnected. You need to go to Settings, find Wireless networks, and in the Advanced item, find the line Mobile networks (depending on the version of your mobile device), and turn on Data transfer on your phone.
If the access point is not configured correctly. You need to contact the provider's access point, obtain the settings data and manually connect your device to the Internet as described above.
Your mobile device does not support an Internet connection.

If the Internet has stopped working on your smartphone, Android or other mobile equipment and none of the above tips help. It is suggested to cancel all settings and go to the original ones, which is not advisable.

To do this, you will need to contact a technician at a service center, or reflash your mobile device yourself. In order to independently return the settings of your mobile device to the original ones, you need to find on the Internet how to do this and repeat according to the suggested instructions.

Viruses are attacking!

Also, the reason for the lack of Internet may be a virus. Which has leaked into your device and prevents it from working fully. To do this, you need to get rid of it using an antivirus program. Which you need to download to your mobile device, check it for viruses and neutralize them.

Also, the mobile Internet may not work on the mobile device due to a bad APN signal. This may be due to incorrect settings. To fix this problem, you need to contact an employee of the provider who can fix everything.

Pinched wires may also be the cause. Those that got under the sofa, closet, or were squeezed by the door. Which can lead to internet shutdown. You need to monitor the cable that is in your apartment so as not to damage the Internet delivery to your home. The Internet may be disabled by the provider. When they break down or during bad weather conditions.

If you have problems connecting to the Internet, check all the methods described in our article. We hope that our advice will help you. Good luck!

Let's look at this situation: you connected to the router from your phone, the Android system shows that Wi-Fi is connected, but the Internet does not work. In addition, the network icon shows that the signal is excellent, but not a single online program is functioning. In our article we will look at options to solve this problem.

Troubleshooting

Unfortunately, there cannot be an unambiguous solution in this situation, and this is the whole difficulty. We will describe obvious solutions for the most common reasons why the Internet does not work on the phone.

Important nuances

Before you start looking for a problem in your phone, we strongly recommend that you follow some steps; in this case, it may turn out that the problem is not with your device, but with the router or even with the provider.

Make sure that your Internet access service is paid to the operator.
Check if the Internet works on your computer connected via cable.
Try connecting any other device to the router via Wi-Fi and access the Internet through it.

If you have difficulties at any stage, most likely the problem is not with your Android. If everything went well, then move on to setting up Android.

Rebooting the Router

If your router has not been turned off or rebooted for a long time, then during long-term continuous operation it may experience failures. They can manifest themselves in completely different ways, for example: two Android devices are connected to Wi-Fi, but the Internet is distributed to one of them, and does not work on the other.

Rebooting the mobile device

The situation described for the router also applies to your tablet or phone: software glitches may occur. To eliminate minor problems, the easiest way is to reboot, after which they are eliminated by the system automatically.

Reconnecting to the network

This does not mean simply turning off the network module, and then turning it on again and waiting for reconnection, but to do this through the settings: “Forget network”, and then connect again by entering the password (if you have one).

On Android 6.0.1 this is done in the following way:

Go to settings.

Select the “Wi-Fi” item.

Find the name of your network and press it until a list of actions appears.

Select “Delete this network”

Next, tap on the same network and select “Connect”, having first entered the password (if one has been set).

Setting the correct date

A date in your smartphone that does not correspond to the real one may also be the cause of a situation where Wi-Fi on your phone does not work: Wi-Fi is connected, but there is no Internet on Android. Check - if the date is indeed incorrect, you can change it as follows:

In the settings, select “Date and time”.

Activate the checkboxes next to the items “Use network time” and “Use network time zone,” although the second item is not so necessary.

After this, your real time will be requested from your operator's network and will correspond to reality.

If there are other wireless gadgets in the room, their signals can interfere with your smartphone or tablet. We recommend changing the channel in the router settings.

Due to the wide variety of router manufacturers, we cannot provide universal instructions for changing the channel: to do this, refer to the user manual of your model.

In our case, we used TP-Link: we had to go to the administrative menu in “Wireless”> “Wireless Settings” and change the channel to any other, then click on “Save”, as shown in the figure.

In the router settings, you need to select WPA2-PSK protection and AES encryption in the “Automatic” modes. This mode is guaranteed to ensure successful connection of most devices.

Checking signal strength

If you and your device are not close enough to the access point and the Wi-Fi icon shows that the signal is weak, in rare cases this may cause problems with the Internet. Try to get closer to the broadcast source and see if the situation changes for the better.

Checking web authorization

If you are not using your home Internet, but simply connected to an unpassword-protected point, then most likely this is the Internet of some company that uses protection not by setting a password for the connection, but through web authorization. That is, you can easily connect to an access point, but not a single program will show that you are online. To check this, just open your browser and go to some page. If you really have web authorization, you will be automatically redirected to the authorization window.

Changing your static IP address

And the last step in solving the problem is to try changing the address that the router gives to your version. This is done as follows:

In Wi-Fi settings, tap on the name of the desired network.

Tap on “Change network”.

Good time everyone!

Today it is no longer possible to imagine a phone without an Internet connection. (at least for most): some functionality will simply be cut off (no checking the weather, no responding to messages on social networks, no looking at the latest news...).

In general, the reasons for the lack of Internet on a mobile gadget are not so few. In this article I want to highlight the most basic of them (the most popular ones that almost all users encounter). I think the note will be very useful and will help you out in difficult times...

And so, closer to the topic.

Addition!

How to increase the volume on Android (the sound is too quiet, I miss calls) -

Reasons why the Internet does not work on your phone (Android)

I think this article should be divided into two parts: in one, we will look at problems with the mobile Internet (the same 3G/4G), in the other, when the Internet does not work via a Wi-Fi network.

No mobile internet

Is the balance in place?

Perhaps this is the first place to start. Even if you just deposited 1000 rubles yesterday. to the account - they could “evaporate” from it (for example, if it’s yours, he could transfer funds to another number).

To check your balance, you can use your personal account on the operator’s website, or use the following USSD requests (see screenshot below):

Megaphone: *100#
Beeline: *102#
Tele2: *105#
MTS: *100#

Are you within network coverage?

If you are outside a large city, please note that 4G (or maybe even 3G) may not work in this area. The territories of our country are quite large, and there are places where there may not be even simple communication...

In order to find out the coverage area of your operator, just go to the official website. website of your mobile operator and see the map. For example, MTS has it (see screenshot below).

By the way, in this regard, it would also be a good idea to pay attention to the signal level. For Android devices, this can be seen by the network icon at the top of the window (see example below).

Is the limit enabled in Android settings?

In the Android settings there is such a “trick” as limiting traffic when a certain limit is reached (i.e. the phone itself monitors the statistics, and so that your balance does not go negative, it turns off mobile data transmission in a timely manner). True, usually a notification appears on the screen, and you should be aware that this is the reason... (but you never know...).

You can view the established restriction and limit in the Android settings in the “Data transfer” section (see screenshot below). You can also set new parameters there.

Has your traffic run out (perhaps your tariff limit has been reached)

This is the most popular reason for lack of internet. Even a limit of several tens of gigabytes can be spent by watching several online films (for example).

You can find out the “remainders” of your tariff in your operator’s personal account (or by calling the call center). At Megafon, for example, all this is organized quite simply: just open the corresponding tab in your personal account.

Double check your internet settings

In some cases, the phone settings required to access the Internet are reset. The easiest way to get them again is by calling or sending a USSD request to the operator. Below is a small plate with 4 popular operators in our country...

By the way, you can set these parameters manually (but in my opinion, this is troublesome). To do this, you need to open the Android settings section "APN access points", and enter the following parameters from the table below (screen to help).

Table with parameters for large 4 operators.

SIM card problem

If you purchased a new phone, then installed an old SIM card and discovered that the Internet does not work, perhaps the whole point is that you just need to replace it with a new one (this may also be necessary if you accidentally damaged it). Fortunately, operators issue new SIM cards for free (at least for now...).

To double check, you can remove the SIM card and insert it into another phone. Such a simple test can tell you what exactly the problem is: with the device itself, or with the card...

No internet via Wi-Fi

Problems with accessing the Internet via Wi-Fi stand out as a separate issue (that’s why I put them in a separate category).

Note! If you want to connect your phone (Android) to a Wi-Fi network, but it doesn’t see it, read these instructions:

Is the date and time wrong?

This is the first and very popular reason. Moreover, let me clarify, check not only the time itself, but also the time zone and date formats. Try setting them manually and then check the network operation.

Pay attention to security applications

It is not uncommon for antivirus software to block access to Wi-Fi (especially when the maximum protection level is enabled). Most often this applies to public Wi-Fi networks, somewhere in parks or airports (antiviruses strongly dislike them, considering them quite “leaky” through which personal data can leak).

During testing, you can disable the antivirus (or add your home network to the trusted list).

Try removing the Wi-Fi network in the settings and reconnect to it. You can do this in the section "Wi-Fi" .

ISP DNS servers have fallen off

To replace them, just open the settings of the Wi-Fi network you connected to and specify the DNS from Google (they will definitely be no worse than those from your Internet provider). In my example I specified 8.8.8.8 and 8.8.4.4.

Addition to the above!

If none of the above tips helped you, you might want to try resetting all your phone settings to factory settings (i.e., performing a Hard Reset). I note that in this case, all user data will be deleted (you need to back it up first), but at the same time, all parameters (including those responsible for Internet operation) will be reset (which usually helps solve the problem if it is not related to the phone's hardware...).

Addition!

How to reset Android settings to factory settings (i.e. delete all data from your phone, tablet) -

That's all for now...

Alternative solutions in the comments are welcome!

⭐️⭐️⭐️⭐️⭐️ In this article I will analyze the situation when there is no Internet via WiiFi on Android. Those. The network connection itself is there, the Wi-Fi icon is active, but it’s impossible to access the Internet and instant messengers (Telegram, Viber, Skype) and other applications (Instagram, VKontakte, etc.) do not connect.

In most cases, rebooting the smartphone or router that distributes the wireless network helps. Another reason could be a software error in Android and incorrect router settings.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

I'll notice! If you use a public WiFi network or a private corporate one, then there is a high probability that they will block some social networks and instant messengers. This is often practiced and you will have to come to terms with the situation.

Checking Internet access

Before using your smartphone or router, make sure that everything is ok with the Internet. What could be wrong with it:

You didn't pay, so your provider suspended your Internet access. Make sure there is network access through the wire.
The router settings include restrictions on visiting certain sites or a traffic limit (common practice for open networks in public places).
There were problems on the provider's side.

After eliminating these factors, proceed to diagnostics, allowing you to understand in the operation of which device the cause of the problem is hidden.

The easiest way is to connect to the wireless network from another phone/tablet/laptop. If another device connects to the network, then the problem is in the phone, which cannot establish a correct connection.

Android glitches

Reboot your mobile device. If the problem was caused by a minor system glitch, restarting the system will fix it.

After restarting, if the error persists, forget the network and then reconnect to it.

Forgetting the network and reconnecting helps resolve the mismatch between the Wi-Fi settings on your phone and router.

If deleting the network does not help, check the proxy server status on Android. It should be turned off:

Go to the “Wi-Fi” section of the settings and select the network to connect to.
Check the "Advanced" option.
Make sure the Proxy Server field is set to No.

Increase

Another reason that the phone does not connect to the Internet may be the wrong date. To check and change it:

Open settings.
Select the "Date and Time" section.
Set the time and date manually or check the “Network date and time” and “Network time zone” checkboxes.

Increase

After setting the correct date, connect to Wi-Fi. If the wireless network actually works, you will be able to access the Internet.

Checking and setting up the router

If, as a result of some kind of diagnostics, you find out that they occur on all devices that connect to the same wireless network, then look for the cause of the error in the router settings.