Telephone conversation translated into English. Phone conversation

If you confidently talk to your interlocutor in person, but at the thought of making a phone call you break out in a cold sweat - this article is for you.

Today we’ll talk about how to conduct a dialogue in English on the phone, what phrases to use for conversation, and also look at examples of telephone conversations in English with translation.

Communication over the telephone (a conversation over the telephone or telephone conversation) is always more difficult to conduct than the usual face-to-face dialogue. This is due to the fact that the interlocutor on the other end of the line does not see your facial expressions and gestures. He evaluates what is said based on the rate of speech, intonation and pronunciation - in this case, it is your knowledge of the English language that is “at gunpoint”.

Of course, for the most part we are talking about business calls: if you need to call someone at work, take a call from the HR service (recruitment), report to the director about a project, or interest potential partners in a product. But the skill of telephone conversations in English will be useful to you in life: to reserve a table in a restaurant, book a hotel room, call government services, an insurance hotline, a medical facility, and much more.

The first impression is usually formed in the first 30 seconds of a telephone conversation. Therefore, you need to be confident and calm. Check out our helpful tips on how to prepare for and successfully conduct a telephone conversation:

1. Write a conversation plan.

Especially if you are planning to call your work partner abroad. Write down on a piece of paper a few main topics that you would like to discuss. You can do this schematically, or you can do it right away - in whole sentences, so as not to get confused and forget the idea during a conversation. This will help you not to be nervous, because you will know exactly what to say to your interlocutor.

1. Rehearse the dialogue.

Before making an important call, we recommend replaying it several times not only in your head, but also speaking out loud. You can do this in front of a mirror, or you can ask a friend or family member to help you. This way you will not only remember the phrases you wanted to say faster, but you will also feel more confident.

1. Use an electronic dictionary.

During a conversation, your interlocutor may use words that are not yet known to you. In this case, keep an electronic dictionary on hand. Ask the person to spell the word and check its meaning online.

1. Don't be afraid to ask to repeat what you don't understand.

Maybe the quality of the connection is not very good, and your conversation is interrupted by interference and silence, or maybe you just didn’t understand the meaning of the phrase the first time. One way or another, ask your interlocutor to repeat what was said. There's nothing wrong with that. Plus, while he repeats, you can consult your plan or electronic dictionary.

1. Maintain a formal communication style and be polite.

It’s the same as with official letters: don’t shorten words or use slang unnecessarily.

And of course, do not forget to use polite turns of phrase like “could you, please” and “thank you”, otherwise you may be considered a rude interlocutor.

1. Practice listening.

Those who will have to talk a lot on the phone in English should develop their listening skills. This is necessary to make it easier to understand foreign speech by ear, regardless of the accent, intonation and speed of speech of the interlocutor.

1. Work on your pronunciation.

In addition to simple listening, you need to work on your speaking. Practice dialogues more often, pronounce complex words and constructions out loud.

1. Learn phrases for communication.

By memorizing a few of these universal phrases, you can supportalmost any conversation, including telephone. Check them out.

1. Use professional language.

In addition to common phrases for communication, you simply need to know highly specialized vocabulary related to your work topic. This will allow you not only to understand what exactly your interlocutor is talking about, but will also increase the level of trust on his part when you skillfully use terms in a conversation.

Well, now let’s move on directly to the phrases themselves, which are useful for talking on the phone in English.

Greetings and conversation starters

There are different ways to introduce yourself over the phone. The simplest and most understandable -“Hello, this is...”(Hello, this is...). Next, we state your name and occupation or position, if necessary. Let's imagine that a guy named John is calling someone. He can introduce himself simply"This is John".

Other phrases that can start a dialogue:“John is speaking” and “It’s John here” (This is John).

If you are calling on behalf of a company, then say so right away:

Good morning. This is John Brighton from “IST Solutions” - Good morning. This is John Brayton from IST Solutions.

If you are calling a specific person and know his name, then you can ask him to answer the phone using the following phrases:

• Could/Can/May I speak to..., please? – Can I talk to... please?
• May I speak to...? - Please....!
• Is...in? -... on the spot?
• This is John calling for ... - This is John, I’m calling ...

If, on the contrary, you receive a call and the interlocutor has not introduced himself, then you can clarify his name:

• Could I ask who is calling? - May I know who is calling?
• May I ask who is calling? - May I ask who is calling?
• Can I take your name, please? - May I know your name, please?

You can immediately ask about the purpose of the call:

• Where are you calling from? -Where are you calling from?
• Could you tell me what it is about? - Could you tell me the purpose of the call?
• Who are you calling? - Who are you calling?
• Who do you want to speak to? -Who would you like to talk to?
• The name of the person you are calling, please? - Please tell me the name of the person you are calling.
• What company are you calling from? - Which company are you calling from?

It would be a good idea to ask the interlocutor if it is convenient for him to talk on the phone now:

Is it convenient for you to talk at the moment? - Is it comfortable for you to talk now?

By the way, if you are calling to book a hotel room or a table in a restaurant, then get straight to the point:

I’m calling to make a reservation - I’m calling to reserve (room, table).

It also happens that the person you are calling is busy right now. Or, you are busy and cannot answer. Standard phrases come to the rescue:

• Can I call you back? - Can I call you back?
• Could you call me back, please? – Could you call me back, please?
• I’ll call back later - I’ll call back later.
• Could you call again a little later, please? - Could you call back a little later?
• Try calling again later - Try calling back later.
• Could you tell me when the best time to call is? - Tell me, please, when is the best time to call you back?

It happens that a person is busy or moved away and cannot answer the call. How to answer that a person is not there and ask when he will return:

• He is not here - He is not there.
• Mr Brown is out at the moment - Mr Brown is out now.
• I’m afraid he"s out at the moment - I’m afraid he’s not here now.
• John is not here right now - John is not here now.
• I am afraid he is in a meeting now - I'm afraid he's at a meeting now.
• He is talking on another phone now - He is now talking on another phone.
• She is not in the office at the moment - She is not in the office now.

• When will he be in? - When will he come?
• In about 2 hours. - In 2 hours.
• Won't be back in 15 minutes - He will return in 15 minutes.
• She will be back in an hour - She will be back in an hour.

In this case, we leave our phone number (or ask the interlocutor for it) or leave a message for the addressee. By the way, the number we leave is called “call back number”.

• What is your telephone number? - What is your phone number?
• Could you leave your phone number, please? - Could you leave your number? Could I get your phone number, please? - May I know your number?
• My telephone number is... - My phone number...
• You can reach me at... - You can contact me at...
• Call me at... - Call me at number...
• Could you please tell me... - Tell me, please...
• Can I get your name? - May I know your name?

• Could/Can/May I take a message? - Can I give you something?
• Would you like to leave a message? - Would you like to leave a message?
• Is there any message? - Anything to pass on?
• What message would you like to leave? - What would you like to convey?
• Tell him I will call in the evening, please - Tell him that I will call in the evening, please.
• Tell him John telephoned and I’ll call again at half past four - Tell him John called, and I’ll call you back at 16:30.

Write down the caller's number: “Hold on, let me grab a pen and a piece of paper. What's your number again? (Wait, I'll take a pen and paper. What number did you give?). Assure the person that you will convey the message:

• Great! I’ll let him know you called - Excellent. I'll let him know you called.
• I will pass on the message - I will pass on the message.

But the caller may say that he will not transfer anything and will simply call back: No, that’s okay. I’ll try again later (No, everything is fine. I’ll try to call back later). You can take this phrase into service for yourself.

What should you do if you dialed the wrong number and ended up in the wrong place? Specify the number and, politely apologizing, end the conversation:

• Is this 555-5555? - Is this number 555-5555?
• I must have got the wrong number - I must have dialed the wrong number.
• I’m sorry, I must have dialed the wrong number - Sorry, I must have dialed the wrong number.
• Sorry to have troubled you - Sorry I had to bother you.

If, on the contrary, they called you and made a mistake, then you should check with the person on the other end of the line where he called and also politely say that he was mistaken:

• What number are you calling? - What number are you calling?
• What number did you dial? - What number did you dial?
• I’m sorry, but we don’t have … here - Unfortunately, we don’t have an employee with that last name.
• Sorry, you must have got the wrong number - Sorry, you must have got the wrong number.
• Sorry, you’ve got the wrong number - Sorry, you got the wrong number.
• You must have misdialed - You must have dialed the wrong number.

If the number dialed is correct and the person you are calling is on the spot, you will be connected to him:

• I"ll put him on - I will connect you with him.
• I’ll put you through - I’ll connect you.
• Please hold, I’ll transfer you - Please wait, I’ll transfer you.
• Please hold and I"ll put you through to his office - Please wait and I will connect you to his office.

You can also use the following phrases to take a time out and call someone to the phone if you are receiving a call:

• One moment, please - Just a minute, please.
• Just a moment, please - Just a minute, please.
• Please hold - Please wait.
• Hold the line, please - Please stay on the line.

Let's continue the conversation on the phone

Let's say you got to where you need to go and the person you want to talk to is there. Let's move on to phrases that will be useful during the conversation itself.

It happens that the connection is bad and you need to tell your interlocutor about it:

• Can you hear me? - You hear me?
• I can't hear you - I can't hear you.
• It's a bad line - The connection is bad.
• This line is so poor - The connection is very poor.
• This is such a terrible line (It "s a really bad line). I can’t hear a thing - I don’t hear anything, the connection is terrible.
• Sorry, it’s too noisy here today - Sorry, it’s very noisy here today.
• The line just went dead - The connection has disconnected.

So it's okay if you ask to repeat something or speak more clearly:Could you please speak up a little? - Could you speak a little louder, please?

• Sorry, can you speak up? - Excuse me, could you speak louder?
• Could you please speak a little slower? My English is not very strong - Could you speak a little slower please. I don't speak English very well. Could you speak a little louder, please? - Could you speak a little louder, please?
• Sorry, I didn’t quite understand that - Sorry, I didn’t quite understand what you told me.
• Sorry, I did not catch you - Sorry, I didn’t understand you.
• Sorry, I did not catch that - Sorry, I didn’t understand.
• Could you please repeat that? - Could you repeat that?
• I’m sorry, I didn’t get that. Could you say it again, please? - Sorry, I didn’t understand what you said. Could you repeat it please?
• Could you repeat your last phrase, please? - Could you repeat your last phrase, please?
• I’m sorry, I don’t understand. Could you repeat that, please? - Sorry, I can’t understand. Could you repeat this again please?
• Could you, please, repeat what you said? - Could you repeat what you said?

If everything is very bad, just tell meCould you call me back, please? I think we have a bad connection (Could you call me back? I think we have connection problems).

Most likely, you will need to ask the other person to spell something in order to understand the name or title. This is fine:

• Would you mind spelling that for me? - Please spell it (Would you mind spelling it?)
• How do you spell that? - Please spell it.

Just as in Russian we are accustomed to dictating by letter based on names (Ruslan, Olga), so in English there is a universal alphabet for this:

A - Alpha
B - Bravo
C-Charlie
D - Delta
E-Echo
F - Foxtrot
G - Golf
H-Hotel
I - India
J-Juliet
K-Kilo
L - Lima
M-Mike
N - November
O-Oscar
P-Papa
Q - Quebec
R - Romeo
S-Sierra
T-Tango
U - Uniform
V - Victor
W - Whiskey
X - X-ray
Y-Yankee
Z-Zulu

By the way, the line you are calling on may be busy:

• The line is busy - Busy.
• I’m sorry, but the line is engaged at the moment - I’m sorry, but the line is busy now.
• I can't get through at the moment - I can't get through.

It happens that during a conversation the essence is a little lost or you want to say something else. The following phrases will help you politely interrupt someone:

• Wait a minute! What about?.. - Wait a minute! And what's about?..
• Would you mind if I just say something here? - Would you mind if I say something now?
• I’m sorry for interruption, but... - Sorry to interrupt you, but...
• May I add something here, please? - Can I add something please?

If the conversation has gone completely off track, politely return to the topic:

• So, let me continue... - So, let me continue...
• Anyway, let’s get back to the topic... - In any case, let’s get back to the subject of conversation...
• To return to what I was talking about... - Returning to what I said...

If you have a long conversation on a mobile phone, the device may be discharged. You can inform your interlocutor about this as follows:

• I’m sorry, I need to recharge my mobile. The battery is very low - I need to charge my phone, the battery is almost empty.
• My battery"s about to run out - My battery is almost empty.
• I need to charge up my phone - I need to charge my phone.

By the way, you can express your intention to call or use someone else’s phone in a public place by contacting the person:

• I have to make a phone call - I need to call.
• Could I use your phone? It's urgent! - Can I use your phone? It's urgent!

Before you say goodbye, do not forget to summarize the main results of the telephone conversation. If you have booked a room or a table in a restaurant, ask to clarify all the details again; if you have made an appointment (arrange an appointment), then check the place and time again. Don't forget to leave your contact information with the person if this is your first conversation.

Parting

Everything is quite simple here: be polite, say goodbye to the person you are talking to by name and say that you were glad to talk to him on the phone.

• Bye, ... - Goodbye, ...
• Goodbye, ... - Goodbye, ...
• Thank you. Goodbye - Thank you, goodbye.
• Take care, goodbye - Take care of yourself, goodbye.
• Have a nice day - All the best.
• It"s been nice to talk to you - It was nice to talk to you
• I look forward to hearing from you soon - I look forward to your next call.
• I hope to have been of help to you - I hope I could help you.
• Thanks for calling. Goodbye - Thanks for calling. Goodbye.

By the way, do you remember that there is such a thing as an answering machine? Although they are becoming less common these days, they are still used in some companies and homes.

Option for personal answering machine:Hello, this is John. I"m sorry I"m not available to take your call at this time. Please, leave me a message and I"ll get back to you as soon as I can. (Hi, this is John. I'm sorry, but I can't answer the call right now. Please leave your message and I'll call you back right away, as soon as I can).

Option for a working answering machine:Thank you for calling “ABC” office. Our hours are 9 a.m. - 6 p.m., Monday-Friday. Please, call back during these hours, or leave a message after the tone. (Thank you for calling the ABC office. We are open from 9am to 6pm Monday through Friday. Please call back during business hours or leave a message after the beep sounds.)

We hope our detailed guide to talking on the phone will help you overcome your anxiety and make that important call!

I

Secretary: Good morning. President's office. How can I help you?	- Good morning. Office of the President. How can I help you.
Vladimir: Hello. I’d like to speak to George W., please.	- Hello. I'd like to talk to George W...
Secretary: May I ask who’s calling?	- Can I ask who is asking him?
Vladimir: It’s Vladimir.	- This is Vladimir.
Secretary: Could you tell me what it’s about?	- Could you tell me what issue you are calling about?
Vladimir: No, I’d like to speak to him personally.	- No, I would like to speak with him personally.
Secretary: Just hold on, please… I’m sorry. He's busy at the moment. Would you like to speak to somebody else?	- Wait, please... Sorry, but he's busy right now. Would you like to talk to someone else?
Vladimir: No, I have to speak to George W.	- No, I have to talk to George W..
Secretary: O.K. Can I take a message or shall I ask him to call you back?	- Fine. Can you leave a message or should I ask him to call back?
Vladimir: Could you tell him I called and I’d be grateful if he’d call me back. I’ll be in my office all morning.	- Tell him that I called and would be grateful if he called me back.
Secretary: Does he have your number?	- Does he have your number?
Vladimir: Yes, but just in case, I’ll give it to you. It's (001) 202-123-4567.	- Yes, but just in case, I’ll leave it with you. Number (001) 202-123-4567.
Secretary: So, that’s (001) 202-123-4567.	- So the number is (001) 202-123-4567.
Vladimir: That's right.	- Right.
Secretary: O.K., I’ll give him your message. Goodbye.	- Okay, I'll give him your message. Goodbye.
Vladimir: Thank you. Goodbye.	- Thank you. Goodbye.

II
Tom is a student who wants to speak to Mr. Lau to arrange a visit to his company. Mr. Lau isn't there. What does Tom say to make sure he gets to speak to Mr. Lau next time he calls?

Tom: calls	- He's calling.
	- Good morning, Asia Pacific Enterprises.
	- Hello, can I talk to Mr. Lau?
Secretary: I’m afraid Mr. Lau is in a meeting right now. Can I help you?	- I'm afraid Mr. Lau is in a meeting now. Can I help you?
Tom: Well, I am doing a project at Hong Kong University on work experience… Perhaps it’s better if I speak to Mr. Lau personally.	- I am working on a project at Hong Kong University to gain work experience. It's probably better for me to talk to Mr. Lau in person.
Secretary: Fine, could you call back when the meeting is finished?	- Could you call me back when the meeting is over?
Tom: Yes, could you tell me when the best time to call is?	- Yes, tell me what time is best to call back?
Secretary: Probably after 4 pm.	- Perhaps after 16.00.
Tom: Yes, I'll do that. Thank you for your help.	- I will do so. Thanks for the help.
Secretary: You're welcome.	- Please.
Tom: Good bye.	- Goodbye.
Secretary: Bye.	- Yes, goodbye.
Tom: hangs up	- Hang up.

III
Tom is a student who wants to speak to Mr. Lau to arrange a visit to his company. Notice how Tom makes all the arrangements in one call.

Tom: calls	- He's calling.
Secretary: Good morning, Asia Pacific Enterprises.	- Good morning, Asia Pacific Interprasis.
Tom: Hello, could I speak to Mr. Lau, please?	- Hello, can I talk to Mr. Lau?
Secretary: Yes, I’ll put you through. May I know who is calling?	- Yes, I'll connect you. May I know who is calling?
Tom: Yes, my name is Tom Wu. I am a student at Hong Kong University. I am calling about a project we are doing.	- Yes, my name is Tom Wu. I am a student at Hong Kong University. I'm calling about a project we're working on.
Secretary: OK. Could you hold the line, please?	- Okay, stay on the line, please.
Mr. Lau: Hello, how can I help you?	- Hello. How can I help you?
Tom: My name is Tom Wu. I am a student at Hong Kong University. I am calling about a project we are doing on work experience. Mr. Chan from Eurasia Products said you might be able to help me. He is a friend of my uncle.	- My name is Tom Wu. I am a student at Hong Kong University. I'm calling about a project we're working on. Mr. Chan from Eurasia Products said you might be able to help me. He is my uncle's friend.
Mr. Lau: Yes, I know Mr. Chan...So?	- Yes, I know Mr. Chan... So?
Tom: Well, one of our assignments is to find out more about a particular company and the kind of work that it does.	- Well, one of our tasks is to obtain information about certain companies and the work they produce.
Mr. Lau: Yes?	- Yes?
Tom: I wonder if you would mind if I visited your company one day next week and talk to some of your staff.	- I was wondering if you would mind if I visited your company next week and talked to someone from your management?
Mr. Lau: Hmmm, we are rather busy. What would you like to do exactly?	- Hmm, we're pretty busy. What exactly do you want?
Tom: I would like to spend a day in your company and sit with one of your staff while they are working. I'd like to find out more about what the work involves.	- I would like one day in your company, observing the work of one of your management.
Mr. Lau: Yes, well, as I said, we are very busy next week but you might be able to arrange a visit for you the week after.	- Well, as I said, we are very busy next week, but you can arrange a visit in a week.
Tom: Oh, that would be fine. Thank you. I don’t want to cause you any trouble.	- It will be wonderful. Thank you. I don't want to inconvenience you.
Mr. Lau: I will try to arrange something. Which day would you like to come?	- I'll try to arrange everything. What day would you like to come?
Tom: Let me see... Wednesday is the best day for me.	- Wait... Wednesday will be best.
Mr. Lau: No, sorry! We have an office meeting in the morning. How about Thursday?	- No, sorry. We have a meeting at the office in the morning. How about Tuesday?
Tom: Thursday, Thursday would be fine for me. What time is convenient for you?	- Tuesday, Tuesday will do. What time is most convenient for you?
Mr. Lau: 10 a.m. O.K.?	- Is 10 am okay?
Tom: Yes, 10 am. Could you tell me where your office is?	- Yes, 10 am. Can you please tell me where the office is located?
Mr. Lau: On the 7th floor, Room 723. Please ask for my secretary.	- On the 7th floor, room 723. Ask my secretary.
Tom: Room 723… OK, then I’ll come to your office in Room 723 at 10 am on Thursday the 25th.	- Room 723, okay, then I will be in your room 723 at 10 am, Tuesday the 25th.
Mr. Lau: O.K.	- Fine.
Tom: Thank you so much for your help. I look forward to meeting you.	- Thanks a lot. I look forward to our meeting.
Mr. Lau: Me too! Good luck with your project.	- Me too. Good luck with the project.
Tom: Thank you. Goodbye.	- Thank you. Goodbye.
Mr. Lau: Bye.	- Goodbye.
Tom: hangs up	- Hang up.

A BIT OF HUMOR

On the telephone:

SPEAK: Are you there? Are you there?

WATT: No, I'm here.

SPEAK: What's your name?

WATT: Watt.

SPEAK: What's your name?

WATT: Watt.

SPEAK: Can’t you here? What's your name?

WATT: WATT is my name.

SPEAK: Yes, what’s your name?

WATT: My name is WATT.

SPEAK: I'm asking you.

WATT: I’m called WATT.

SPEAK: I don't know.

WATT: I'm Mr. Tom WATT.

SPEAK: Oh, I’m sorry. I didn't understand.

WATT: Who are you?

SPEAK: SPEAK.

WATT: Speak? I am speaking. What's your name?

SPEAK: No, it isn’t. My name is SPEAK. I want to speak to DAY.

WATT: You can speak today. I can hear you.

SPEAK: I don’t want to hear you. I want to speak to DAY!

WATT: At what time?

SPEAK: Now! I want to speak to DAY! To DAY! To DAY!

WATT: It’s today now, speak, speak, speak.

SPEAK: But I want to speak to Mr. Henry DAY now.

WATT: Oh, I’m sorry. You can't speak to Mr. DAY today. He doesn’t want to speak to SPEAK today. He told me so.

Conversing on the phone in English in business is one of the most difficult tasks that employees of international companies have to perform. The point here is both the language barrier and the fear of not understanding the interlocutor. Therefore, we will tell you what phrases can be used in a telephone conversation in English in different cases, and we will give general tips on how to properly communicate on the phone with native speakers in order to understand everything and be understood.

We have written a simple phrasebook for travelers, in which you will find dialogues, phrases and vocabulary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.

Useful phrases for talking on the phone

Greetings

The theater begins with a hanger, and a telephone conversation in English begins with a greeting. In addition to the usual Good morning/afternoon/evening, you need to introduce yourself. According to the rules of etiquette, you need to immediately tell your interlocutor who is bothering him. In this case, it is advisable to give not only your full name, but also the company you represent.

Welcome phrases in English on the phone:

Phrase	Translation
This is Ostap Bender calling.	It's Ostap Bender who worries.
It's Ostap Bender here.	This is Ostap Bender.
It’s Ostap Bender from “Horns and hoofs” here.
This is Ostap Bender from “Horns and hoofs”.	This is Ostap Bender from Horns and Hooves.

And after the person greets you, be sure to ask a simple but very important question:

Phrase	Translation
Is it convenient for you to talk at the moment?	Are you comfortable talking now?

If the person is busy, immediately clarify when you can talk to him. Take into account the following phrases:

Phrase	Translation
Can I call you back?	Can I call you back?
I'll call back later.	I'll call you back later.
Could you tell me when the best time to call is?	Please tell me when is the best time to call you back?

It may also happen that you dial the wrong number. In this case, you can use the following phrases:

How to respond to a greeting

Now let’s imagine the opposite situation - they called you and introduced themselves. How to answer your interlocutor correctly?

First, be sure to say hello with the usual words Good morning/afternoon/evening, then, depending on your position and the specifics of cooperation with foreign partners and clients, you can use the following phrases when talking on the phone in English:

Phrase	Translation
“Horns and hoofs.” How can I help you?	"Horns and hooves". How can I help you?
Thank you for calling “Horns and hoofs”. Ostap Bender speaking. How can I help you?	Thanks for calling Horns and Hooves. Ostap Bender is on the phone. How can I help you?
“Horns and hoofs”, Ostap Bender speaking. How may I be of help?	“Horns and Hooves”, Ostap Bender on the phone. How can I help you?
“Horns and hoofs”, Ostap Bender speaking. Is there anything I can do for you?	“Horns and Hooves”, Ostap Bender on the phone. Can I help you?

Are you busy at the moment? Politely ask the person to call you back later.

The person has the wrong number? Let him know about this using one of the following phrases.

Phrase	Translation
What number are you calling?	What number are you calling?
What number did you dial?	What number did you dial?
I’m sorry, but we don’t have Mr. Koreako here.	Unfortunately, Mr. Koreiko does not work for us / we do not have an employee with that last name.
Sorry, you must have the wrong number.	Sorry, you must have the wrong number.
Sorry, you’ve got the wrong number.	I'm sorry, you have the wrong number.
You must have misdialed.	You must have dialed the wrong number.

There are situations when a person has the wrong number, but his call is unpleasant to you, for example, if he intrusively offers you unnecessary goods or services. How to politely answer an unwanted call?

Phrase	Translation
I"m sorry, I"m not interested.	Unfortunately, I'm not interested.
Sorry, I'm busy at the moment.	I'm sorry, I'm busy right now.
We have no interest in your services.	We are not interested in your services.
Please, accept that I do not want any more telephone calls.	Please note that I do not want you to call me.

How to clarify caller information

Let's imagine that they called you, but did not introduce themselves. In this case, you need to avoid pauses in the conversation and immediately clarify who is calling and for what purpose. In this situation, use the following phrases:

Phrase	Translation
Who is calling, please?	Please, introduce yourself.
Could I ask who's calling?	May I know who is calling?
May I ask who's calling?	May I ask who is calling?
Can I take your name, please?	May I know your name please?
Where are you calling from?	Where are you calling from?
Could you tell me what it's about?	Could you please tell me the purpose of the call?
Who are you calling?	Who are you calling?
Who do you want to speak to?	Who would you like to talk to?
The name of the person you are calling, please?	Please state the name of the person you are calling.
What company are you calling from?	Which company are you calling from?

How to ask to be connected to the right person

You call the company, but end up with a secretary or the general telephone number of a large department. In this case, you need to ask the employee to call the person you need on the phone. You can also ask to be connected to the internal telephone number of a specific employee. Use these phrases:

Phrase	Translation
Can I speak to Mr. Koreiko?	Can I speak to Mr. Koreiko?
Can I get Mr. Koreiko, please?
May I speak with Mr. Koreiko, please?	Can I speak to Mr. Koreiko please?
Could I speak to Mr. Koreiko, please?	Can I speak to Mr. Koreiko please?
I'd like to speak to Mr. Koreiko, please.	I'd like to speak to Mr. Koreiko, please.
Is Mr. Koreiko there, please?	Tell me, please, is Mr. Koreiko there?
Could you put me through to Mr. Koreiko, please?	Could you put me through to Mr. Koreiko, please?
Could I have extension number 635?	Could you connect me to number 635?

How to ask to wait to connect with the right person

And again the opposite situation - they call your company, and you understand that the interlocutor needs another employee. In this case, you need to ask the person not to hang up and wait for the connection. When speaking on the phone in English, depending on the specifics of your activity, the following phrases are used:

Phrase	Translation
I"ll put him on.	I will connect you with him.
I'll put you through.	I'll connect you.
Hold the line, please.	Please stay on the line.
One moment please.	One minute please.
Please hold and I"ll put you through to his office.	Please wait and I will connect you to his office.
One moment, please. I'll see if Mr. Koreiko is available.	One minute please. I'll see if Mr. Koreiko can answer the phone.
Do you know what extension he"s on?	Do you know what line he is on (internal telephone)?

What to do if the connection is bad

Interference on the line is the main phobia of any person who needs to conduct a conversation on the phone in English. However, do not be discouraged, a few simple phrases will help you cope with this situation. These phrases will help you out if technical problems arise:

Phrase	Translation
Can you hear me?	You hear me?
I can't hear you.	I can not hear you.
It's a bad line.	Bad connection.
This line is so poor.	Very bad connection.
Could you please speak up a little?	Could you speak a little louder please?
Could you please speak a little slower? My English isn't very strong.	Could you speak a little slower please. I don't speak English very well.
Could you speak a bit louder, please?	Could you speak a little louder please?
Sorry, I didn’t quite understand that.	Sorry, I didn't quite understand what you told me.
Sorry, I didn't catch you.	I'm sorry, I did not catch you.
Could you please repeat that?	Could you repeat that?
I’m sorry, I didn’t get that. Could you say it again, please?	Sorry, I didn't understand what you said. Could you repeat it please?
Could you repeat your last phrase, please?	Could you repeat your last sentence please?
I’m sorry, I don’t understand. Could you repeat that, please?	Sorry, I can't understand. Could you repeat this again please?
Could you repeat, please, what did you say?	Could you repeat what you said?
Did you say Saturday 9 a.m.?	Did you say Saturday 9am?
You said his name was Ostap, right?	You said his name is Ostap, right?
Would you mind spelling that for me?	Please spell it. / Would it be difficult for you to spell it?
How do you spell that?	Please spell it out.
Could you please call me back? I think we have a bad connection.	Could you call me back? I think we have communication problems.
Let me read this back to you.	Let me read what I wrote down from your words (to make sure it’s correct).
Let me repeat that just to make sure.	Let me repeat to make sure I understand everything correctly.

Sometimes it’s not a bad connection, but a call on the other line prevents you from talking. If a call on the second line is more important than a call on the first, you can apologize to the interlocutor and ask him to put himself in your position. Use these phrases:

How to make an appointment

If you are calling a person to set up a meeting with them, use the phrase templates below. They sound polite and will help you quickly reach an agreement with your interlocutor. Use the following phrases to make an appointment:

Phrase	Translation
I’d like to arrange an appointment.	I would like to make an appointment.
When is it convenient for you?	When is it convenient for you?
Would next Friday be okay?	Is next Friday convenient for you?
I could make it after five.	I can meet you after five o'clock.
I wonder if you would mind if I visited your office next week?	I was wondering if you would mind if I visit your office next week?
Shall we say 5:20 next Friday, in “Horns and hoofs’s” office?	So at 5:20 on Friday at the Horns and Hooves office?

How to politely interrupt someone

When having a telephone conversation with a foreign partner or client, it is better not to interrupt the interlocutor, but there are times when this is necessary. You can do this politely using the following phrases:

And you will find even more similar phrases in the article “How to skillfully interrupt your interlocutor? Dealing with interruptions."

How to ask someone to tell you that you called

Have you called your foreign partners, but the person you need is not there? Ask to inform him about your call and do not forget to leave your contact information. You can politely ask for a call in the following ways:

Phrase	Translation
Could you please tell him Ostap Bender from “Horns and hoofs” called?	Could you please tell him that Ostap Bender from “Horns and Hooves” called?
Could you ask him to call Ostap Bender from “Horns and hoofs” when he gets in?	Could you tell him to call Ostap Bender from Horns and Hooves when he arrives?
Tell him I will call tomorrow, please.	Please tell him that I will call you tomorrow.
Please, tell him Ostap Bender telephoned and I’ll call again at half past five.	Please tell him that Ostap Bender called. I'll call you back at 17:30.
Do you have a pen handy? I don't think he has my number.	Do you have a pen on hand? I don't think he has my number.
Thanks! My number is 777-5555, extension 13.	Thank you! My number is 777-5555, extension 13.
Could you ask him to call me back?	Could you ask him to call me back?
He can reach me at 777-5555.	He can reach me at 777-5555.

If you would rather call the person back yourself, say the following:

Phrase	Translation
When will he be in?	When will he be there?
That's okay. I'll call back later.	Everything is fine. I'll call you back later.

How to take a message for someone

You received a call and asked to pass the phone to a colleague, but he was not there or he was busy? In this case, you need to politely inform that the person cannot answer the phone and offer to leave a message. At the same time, do not forget to specify the name of the caller, as well as his contact phone number. Learn these phrases:

Phrase	Translation
I"ll let him know you called.	I'll tell him you called.
Can I take your number?	May I know your phone number?
What is your number?	What's your phone number?
Can I take your message?	May I receive your message?
Is there any message?	Anything to tell him?
I'll pass on your message.	I will pass on your message to him.
I"m afraid he"s out. Would you like to leave a message?	I'm afraid he's out. Would you like to leave a message?
I"m sorry, Ostap"s not in at the moment. Can I ask who's calling?	Unfortunately, Ostap is not there. May I know who is calling?
He"s on meeting right now. Who"s calling please?	He's in a meeting now. Please tell me who is calling?
He's busy right now. Could you please call again later?	He's busy at the moment. Could you call back later?
I’m sorry, he’s not available at the moment.	Unfortunately, he can't answer the phone right now.
I’m sorry, he is not in the office at the moment.	Unfortunately, he is not in the office right now.
I’m sorry, he’s on another call.	Unfortunately, he is now speaking on a different line.
Don’t be back in 20 minutes.	He'll be back in 20 minutes.
Can I take a message or shall I ask him to call you back?	Can I give him a message or ask him to call you back?
What message would you like to leave?	What would you like to convey to him?
I"ll make sure he gets the message.	I will definitely pass on your message to him.

You can also ask the other person to call you back later using these phrases for talking on the phone in English:

How to leave a message on an answering machine

If you only get through to the answering machine, do not rush to hang up. Leave a message so that the person can call you back as soon as they are free. You can leave a simple message like this:

What message should you record for your answering machine?

Do not neglect the answering machine function in your own phone, because this option will allow you not to miss a single important call. Take 5 minutes and write down a simple text for the caller. The text might look like this.

Phrase	Translation
Hello, this is Ostap Bender. I"m sorry I"m not available to take your call at this time. Please, leave me a message and I"ll get back to you as soon as I can.	Hello, this is Ostap Bender. I'm sorry, but I can't answer your call right now. Please leave me a message and I will call you back as soon as I can.
Thank you for calling. There’s no one here to take your call at the moment. Please, leave the message after the tone, and I’ll get back to you as soon as possible.	Thank you for calling. There is no one near the phone who could answer your call. Please leave a message after the beep and I will call you back as soon as possible.
Thank you for calling “Horns and hoofs’s” office. Our hours are 9 a.m. - 9 p.m., Monday-Sunday. Please, call back during these hours, or leave the message after the tone.	Thank you for contacting the Horns and Hooves office. We work from 9 am to 9 pm from Monday to Sunday. Please call us back during business hours or leave a message after the beep.

Parting

Have you successfully talked on the phone and resolved all your issues? Then the time has come to say goodbye, and this must also be done correctly: without sentimentality and politely. You can say goodbye to your interlocutor like this:

Phrase	Translation
It's been nice to talk to you.	It was a pleasure talking with you.
I hope to have been of help to you.	I hope I was able to help you.
Have a nice day.	All the best.
Thanks for calling. Bye for now.	Thank you for your call. Goodbye.
Thanks for calling. Goodbye.	Thank you for calling. Goodbye.
Bye, Mr. Koreiko.	Goodbye, Mr. Koreiko.
Goodbye, Mr. Koreiko.	Goodbye, Mr. Koreiko.

To see and hear what a telephone conversation in English looks like in practice, we recommend watching the following video:

Successful conversation on the phone in English: general tips

1. Write a conversation plan in advance

If you are going to call your partner or client abroad, your task is simplified because you can think in advance about what you will talk about and what words and phrases to use. Don’t be lazy to write down a brief outline of your conversation on paper, this way you will kill not two, but three birds with one stone: study the phrases while writing them, draw up the most accurate and complete conversation plan and save yourself nerves, because during the conversation you will know what to say and when to say it.

2. Try rehearsing the dialogue

To sound confident, try speaking the dialogue several times in front of a mirror or on the phone with a friend. This will help you remember phrases faster, and you won’t have to refer to your plan during a conversation.

And if you're learning a language online, try studying with your teacher without a camera. This will be a complete simulation of a telephone conversation. Try acting out a dialogue with your teacher using your plan. If you practice this way at least a few times, then when communicating on the phone it will be easier for you to understand the person on the other end of the line.

3. Don't worry

Anxiety affects understanding in the same way as poor communication: if you listen to the interference (or the inner voice that says you won’t understand anything), it will interfere with you, but if you don’t pay attention to it, you will be able to understand the interlocutor . The more relaxed you are about speaking on the phone in English, the easier it will be for both you and the person on the other end of the line.

4. Maintain a formal communication style

The formal style of communication differs from the usual conversational style. We communicate with business partners politely, avoiding slang, word abbreviations, etc. You can read more about the features of the formal style of English.

5. Be as polite as possible.

The concept of “politeness” in our country and abroad is quite different. Pay attention to the phrase templates we have proposed: almost every one of them contains the construction “Could you please”, every sentence contains the word “please”. Moreover, when translated into Russian, the word “please” does not even always logically fit into the phrase. To us this sounds like obsessive politeness. In English sentences, you must use words like “please” and “thank you”, otherwise you may seem rude to your interlocutor.

6. Keep an electronic dictionary handy

Are you unable to understand some word that plays an important role in your partner's speech? Ask your partner to spell the word and look up its meaning in a dictionary. It is impossible to learn all the words in the English dictionary, so your partner will react normally to the request to repeat the word. So before every business conversation on the phone in English, turn on your computer and open one of the electronic dictionaries.

7. Ask to repeat what you didn’t understand

Remember, even when we have a telephone conversation in Russian, sometimes we do not understand the interlocutor or cannot hear some words due to a poor connection. In this case, without a shadow of embarrassment, we ask the interlocutor to repeat what was said. What prevents us from doing the same when talking on the phone in English? Your partner or client understands that you are speaking a foreign language, so they will calmly respond to your request to repeat a phrase.

8. Develop your listening skills

The more often you listen to foreign speech, the faster you will get used to it and begin to understand (if you also study grammar and new words). Therefore, listen to podcasts and audiobooks, watch videos and news in English. You can test your listening comprehension of the language and at the same time listen to samples of telephone dialogues in English on the Simple English website. Select one of the dialogues, turn on the audio recording and try to insert the missing words into the exercise under dictation. And also read our articles “” and “”.

9. Work on your pronunciation and intonation

Take care not only of yourself, but also of your interlocutor. Try to speak clearly, take your time, pronounce words and sounds correctly. Fluent speech is good in normal conversation, but not in dialogue on the phone with business partners. It would be ideal if you try to adapt to the pace of speech of your interlocutor, in which case you will be “on the same wavelength” with him. If you know that your pronunciation is not yet perfect and you may not be understood, speak at an average pace. A measured pace of speech will allow your interlocutor to understand you and give your words a confident sound. Be sure to read the article "". Watch your intonation: speak confidently, but in a calm, friendly tone.

10. Learn useful phrases for communication

The phrases that we presented in the article are excellent “blanks” for your speech. It is best to learn them by heart, so that when you call you do not have to choose words, but speak in patterns that are already familiar to you.

11. Read examples of dialogues in English on the phone

To see how the phrases you've learned work in natural conversation, study examples of telephone conversations, for example, on the official BBC website. On the pages of the resource you will see several examples of telephone dialogues on various topics and take a test on your knowledge of “telephone” vocabulary.

12. Learn professional vocabulary

To leave a positive impression of yourself after a conversation, study not only the phrases we present, but also the professional vocabulary of your field of activity. Understanding between you and your interlocutor will arise when you speak the same language both literally and figuratively.

Full list of phrases for download

We have compiled a document for you that will make it easier for you to conduct a dialogue over the phone. You can download it from the link below.

(*.pdf, 292 Kb)

Now you know how to successfully conduct a telephone conversation in English. Practice listening, learn the phrases we suggest in English for dialogue on the phone and improve your pronunciation, then the interlocutor will understand you, and you will understand him. We wish you successful telephone conversations!

And if you want to thoroughly study business English with a competent teacher, we suggest studying in. Our teachers will help you master business style in communicating in English, teach you to understand the speech of your interlocutor and speak so that you are understood.

Communicating in English on the phone can be quite difficult. When talking to a person live, you see the person’s gestures and facial expressions, which helps you understand what he said. In addition, gestures help to express your own thoughts. However, business English for telephone communication is needed if your work involves cooperation with foreign partners. Today we will look at useful phrases for communicating in English on the phone in a business environment.

How to say hello on the phone in English

• Hello! - Hello!
• This is Peter Sidorov calling. — Pyotr Sidorov is calling you.
• Peter Sidorov here. - This is Pyotr Sidorov.
• It’s Peter Sidorov from Fistashka Company here. — This is Pyotr Sidorov from the Pistachio company.

After we have introduced ourselves, we politely ask the interlocutor if he can talk on the phone now:

• Is it convenient |kənˈviːnɪənt| for you to talk at the moment? — Are you comfortable talking at the moment?

If your interlocutor is suddenly busy, you can ask when it would be convenient for him to give you time using the following phrases:

• Can I call you back? - Can I call you back?
• Could you tell me the best time to call you back, please? — Tell me, please, when is the best time to call you back?

We answer the greeting

Let's say it's not you who is calling, but you. A person dialed a number, you answered the call, they greeted you, how to respond to a greeting:

• It's Fistashka Company. How can I help you? — This is the Pistachio company. How can I help?
• Fistashka, Peter Sidorov speaking. How may I be of help? — Pistachio, Pyotr Sidorov is on the phone. How can I help you?
• Fistashka, Peter Sidorov speaking. Is there anything I can do for you? — — Pistachio, Peter Sidorov is on the phone. How can I help you?

If you don't feel comfortable speaking, you can say:

• Sorry, I'm busy at the moment. - Sorry, I'm busy right now.
• Could you call back a bit later, please? — Could you call me back a little later, please?

If the caller has the wrong number:

• What number are you calling? — What number are you calling?

If a person says your number when asked, then someone probably gave him the wrong number, or he wrote it down incorrectly. Then we can say the following:

• Sorry, you must have the wrong number. / Sorry, you’ve got the wrong number.- Sorry, you must have been given the wrong number / you have the number written down incorrectly.
• You must have misdialed. — You must have dialed the number incorrectly.

We clarify information about the interlocutor

There are people who believe that their interlocutor has psychic abilities and can easily guess who is calling them, even if they hear the voice for the first time. These phrases will help you find out who is calling:

• Who is calling, please? - Please, introduce yourself.
• May I ask who's calling? — May I ask who is calling?
• Can I have your name, please? - May I know your name?
• What company are you calling from? — Which company are you calling from?
• Could you tell me what it's about? — Could you tell me what issue you are calling about?
• Who do you want to speak to? - Who would you like to talk to?

Please connect with the right person

If the phone is answered by a secretary, or not by the employee you need, you can use the following phrases:

• Can I speak to Sam? -Can I talk to Sam?
• Can I get to Sam, please? -Can I contact Sam?
• Could you put me through to Sam, please? - Could you connect me to Sam?
• Is Sam there, please? — Tell me, please, is Sam there?

Please wait to connect with the right person:

• Hold the line, please. - Please stay on the line.
• One moment please. - One minute please.
• I'll put you through to him/her. -I will connect you with him/her.
• One moment, please. I'll see if Sam's available. - One minute please. I'll see if Sam can answer the phone.

Please let us know that you called:

If the person you need is out of office or busy when you call, you can ask that you call as follows:

• Could you please tell him Peter Sidorov from Fistashka called? - Could you please tell him that Pyotr Sidorov from Pistachio called?
• Tell him I will call tomorrow, please. - Please tell him that I will call tomorrow.
• Please, tell him Peter Sidorov telephoned and I’ll call again at five. - Please tell him that Pyotr Sidorov called, and I will call him back at five...
• Could you ask him to call me back, please? - Could you ask him to call me back?
• He can reach me at 333-333-333. — She can contact me at the number:

What to say if you didn't hear something

Sometimes we may simply not hear what the interlocutor said, and sometimes the connection can be very poor. Let's see what can be said in this case:

• Can you hear me? - You hear me?
• I can't hear you. - I can not hear you.
• It's a bad line. I can barely |ˈbɛːli| hear you! - Bad connection. I can barely hear you!
• Could you please speak up a little? — Could you speak a little louder, please?
• Could you speak a bit slower, please? — Could you speak a little slower, please?
• Could you speak a bit louder, please? — Could you speak a little louder, please?
• Sorry, I didn't get that. - I'm sorry, I did not catch you.
• Could you please repeat |rɪˈpiːt| that? - Could you repeat that?
• Come again? - Repeat?
• Could you say it again, please? - Sorry, I didn’t understand what you said. Could you repeat it please?
• You said his name was Alex, right? “You said his name is Alex, right?”
• Let me repeat that just to make sure. - Let me repeat to make sure I understand everything correctly.
• Could you please call me back? I assume we have a bad connection. |kəˈnɛkʃ(ə)n| — Could you call me back? I think we're having communication problems.

How to interrupt someone without looking like a boor

• There are situations when you need to politely interrupt someone. To do this, we use the following phrases:
• Wait a minute, please. What about…? - Wait a minute, please. What about… ?
• Would you mind if I just say something here? - Do you mind if I say something?
• Hold on a second. May I add something here, please? - Just a second. Can I add something please?

Saying goodbye:

• It's been nice talking to you. — It was nice talking with you.
• I hope I've been informative. - I hope I could be useful to you
• Have a nice day. - Have a good day.
• Thanks for calling. Goodbye. - Thank you for calling. Goodbye.
• Goodbye, Sam. - Goodbye, Sam.

Now you know the basics of business English. At least how to communicate on the phone at work. We hope you found useful phrases and expressions for yourself. Save the article for yourself and use it as a cheat sheet when you need to call someone.

Hello?
Hello?

Thank you for calling the Smiths Auto Shop. Mary speaking. How can I help you?
Thanks for calling Smith's Auto Shop. Mary is listening. How can I help you?

Doctor's office.
Doctor's office.

How to introduce yourself over the phone

Hey Michael. It's Lisa calling. ( Conversational form.)
Hi Michael. This is Lisa.

Hello, this is Jane Peters calling.
Hello, this is Jane Peters.

Hi, it's George from the dentist's office here.
Hello, this is George calling from dentistry.

How to ask someone to answer the phone

Is Fred in? ( Conversational form.)
Is Fred there?

Is Jackson there, please? ( Conversational form.)
Can I talk to Jackson?

Can I talk to your sister? ( Conversational form.)
Can you call your sister?

May I speak with Mr. Green, please?
Can I please speak to Mr. Green?

How to ask a caller to wait and call the right person

Just a sec. I"ll get him. ( Conversational form.)
Just a second. I'll call him.

Hang on one second. ( Conversational form.)
Just a second.

Please hold and I"ll put you through to his office.
Please wait while I connect you to his office.

One moment please.
One minute please.

All of our operators are busy at this time. Please hold for the next available person.
All our operators are busy at the moment. Please wait until someone is free.

How to ask someone for something over the phone

Could you please repeat that?
Could you repeat that?

Would you mind spelling that for me?
Please spell it.

Could you speak up a little please?
Could you speak up please?

Can you speak a little slower please? My English isn't very strong.
Please speak more slowly. I don't speak English very well.

Can you call me back? I think we have a bad connection.
Can you call me back? I think we have communication problems.

Can you please hold for a minute? I have another call.
Can you wait a minute? I have one more call.

How to receive a message from someone

Johnny's not in. Who's this? ( Conversational form.)
Johnny is gone now. Who is this?

I"m sorry, Lisa"s not in at the moment. Can I ask who's calling?
Sorry, but Lisa is not here right now. Can I find out who is calling?

I"m afraid he"s stepped out. Would you like to leave a message?
Unfortunately, he left. Should I give him anything?

He"s on lunch right now. Who"s calling please?
He's at lunch now. Tell me please, who is this calling?

He's busy right now. Can you call again later?
He's busy at the moment. Can you call me later?

I"ll let him know you called.
I'll let him know you called.

I"ll make sure she gets the message.
I'll be sure to give her a message.

How to leave a message for someone

Yes, can you tell him his wife called, please?
Yes, can you please tell him that his wife called?

No, that's okay. I'll call back later.
No, everything is okay. I'll call you back later.

Thanks; could you ask him to call James when he gets in?
Thanks, can you ask him to call James when he arrives?

Do you have a pen handy? I don't think he has my number.
Do you have a pen handy? I don't think he knows my number.

Thanks. My number is 555-6789, extension 14.
Thank you. My number is 555-6789, extension 14.

How to confirm or question something

Okay, I"ve got it all down.
Okay, I wrote everything down.

Let me repeat that just to make sure.
Let me repeat everything to check if everything is correct.

Did you say 123 Charles St.?
Did you say 123 Charles Street?

You said your name was Ted, right?
You said your name is Ted, right?

I"ll make sure he gets the message.
I will definitely tell him what you said.

Examples of answering machine entries

Hello. You"ve reached 222-6789. Please leave a detailed message after the beep. Thank you.
Hello. You have called 222-6789. Please leave a detailed message after the beep. Thank you.

Hi, this is Elizabeth. I"m sorry I"m not available to take your call at this time. Leave me a message and I"ll get back to you as soon as I can.
Hello, this is Elizabeth. Sorry, but I can't answer your call right now. Leave your message and I will contact you as soon as possible.

Examples of messages left on an answering machine

Hey Andrew. It's Paul. Call me! ( Conversational form.)
Hi Andrew. This is Paul. Call me!

Hello, this is Richard calling for Stephen. Could you please return my call as soon as possible? My number is 123-4567. Thank you.
Hello, this is Richard. I need to talk to Stephen. Can you call me back as soon as possible? My number is 123-4567. Thank you.

How to end a phone conversation

Well, I guess I better get going. Talk to you soon. ( Conversational form.)
Well, I guess I'll go. See you later.

Thanks for calling. Bye for now.
Thank you for calling. Goodbye.

I have to let you go now.
I have to go.

I"m afraid that"s my other line.
Unfortunately, they are calling me on a different line.

I"ll talk to you again soon. Bye.
We'll talk again soon. Bye.